Job Summary

• Greeting patients with outstanding customer service and reviewing surgical consents, financial and demographic forms for patient check-in.
• Answering calls and obtaining detailed information to best schedule patient appointments for all 6 offices and following surgeons scheduling preferences.
• Assist patients with treatment plan and finance questions while providing guidance on insurance and billing processes.
• Maintain efficient office flow by effectively communicating with surgical team and Surgeons with any schedule updates throughout the day.
• Coordinate and confirm patient treatment plans with referring doctor offices.
• Follow-up with patients for missed appointments and unscheduled treatment.
• Collect payments and provide patients with financial estimates based on their treatment plan.
• Planning for successful and efficient clinical days by preparing and obtaining necessary referrals, images and or clearances for upcoming appointments.
• Monitor office supply stock and complete replenishment orders, as needed.
• Organize out-going mail and inner office mail and faxes.
• General office duties include filing, light office cleaning and organization of workstations daily. 
• Take ownership and accountability to drive issues to resolution with minimal supervision.
• Maintain composure in difficult and high-pressure situations or discussions.

• High School diploma or equivalent
• 1 years of previous related work experience preferred but not required.
• Excellent verbal and written communication skills
• Ability to effectively communicate with patients, visitors, doctors and coworkers while maintaining a professional and courteous manner.
• Highly motivated and detail oriented
• Ability to critically think and manage scheduling for multi surgeons' schedules.
• Ability to follow instructions with minimal supervision.
• Polite, well-groomed and professional
• Excellent customer service skills
• Ability to work in a fast-paced environment under pressure.
• Supports other team members to accomplish organizational goals.
• Reliable Transportation and the flexibility to travel to most of our 6 locations: Alexandria, Fairfax, Burke, Centreville, Reston, Woodbridge.
• Must be able to work full-time within our practice hours.

• Monday- Friday. Business hours are 8:30am-5:00 p.m.
• Multi-practice locations (Alexandria, Burke, Centreville, Fairfax, Reston and Woodbridge, VA.) must be willing to travel locally.

• Medical, Dental, Vision insurance
• Life & Disability Insurance
• Health Flexible Spending Accounts
• 401(k) plan with a company match
• PTO and 8 Paid Holidays