Description

THE COMPANY

Americans who protect loved ones, communities, our Country, and our way of life choose Staccato. These heroes perform their best with our 2011® pistols and know we have their backs for life. With a customer-first mindset, we create relationships with Staccato owners and are focused on delivering them the best of American ingenuity and manufacturing through our portfolio of 2011® pistols for duty and defense, concealed carry, and competition. Insanely accurate and easy to shoot well, Staccato pistols are trusted by many elite law enforcement teams, such as the US Marshals SOG, the Texas Rangers, and LAPD’s prestigious Metro unit. Staccato pistols are fast becoming the pistol of choice for professionals, civilians, and shooters of all skill levels. Proudly made in America and handcrafted in the heart of Texas, over 25% of our team members are veterans, and 100% are patriots. We strive relentlessly to achieve our best, a common bond we share with our employees and customers.

THE MISSION

We protect freedom. We proudly build the best product possible for those who protect and embody American freedoms.

THE OPPORTUNITY

Our Business Development Team is currently operating in four regions throughout the United States. We are seeking an entry-level candidate with an Always Forward mindset who operates with a sense of urgency in supporting Staccato’s Heroes. Reporting to the Business Development Support Manager, our Business Development Associate will ensure that all sales orders are processed and fulfilled efficiently. You will become Customer Obsessed and work to exceed our customers' expectations daily. 

THE ROLE: 

The Business Development Associate is a full-time role responsible for inputting accurate data to fulfill all incoming orders throughout the United States. You will support the Business Development team by performing timely updates on orders throughout the manufacturing process, answering general questions from customers, and attending events in your assigned region. This role is onsite, and the hours are Monday - Friday between 8:00 AM - 4:30 PM. Primary responsibilities include:

• Input orders, customer information, and other data are pertinent to ensuring we deliver exceptional service to Staccato's current and future customers.
• Regularly attends demos, conferences, and other events in your assigned region. 
• Answer all inbound calls, emails, and other inquiries from the Staccato HEROS program. 
• Provide support to key stakeholders of the Business Development team to enhance the overall customer experience.
• Track and provide timely feedback on all pending orders as products go through the manufacturing and/or ecommerce process.
• Gather industry best practices and report to the Business Development team to keep our customer experience program updated.
• Act as a liaison between Staccato and potential customers to create unique business opportunities in the future.

QUALIFICATIONS:

• 1 year of customer service experience preferred. 
• Previous experience with firearms is preferred but not required.
• Previous experience with Epicor, Salesforce, and BIG Commerce is preferred, not required.
• Basic understanding of Microsoft Office
• Strong organizational and communication skills are required.
• Desire to learn new skills and take on new challenges.
• Travel up to 70% required.

COMPENSATION AND BENEFITS

We offer a competitive and attractive package of compensation and benefits, including health insurance, 401(k) plan, paid vacation, sick pay, and holidays. In addition, as a Staccato team member, you enjoy discounts on Staccato products.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.