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Bayhealth
Dover, DE | Full Time
$46k-56k (estimate)
1 Week Ago
Service Desk Analyst I
Bayhealth Dover, DE
$46k-56k (estimate)
Full Time | Ancillary Healthcare 1 Week Ago
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Bayhealth is Hiring a Service Desk Analyst I Near Dover, DE

Location: 655 Bay Rd, Suite H

Status:Full Time 80 Hours

Shift: Day/ Evening

General Summary:

Under general supervision the Service Desk Analyst I resolves intermediate-to-complex problems, while more advanced problems are assigned to a Service Desk Analyst II. Route requests for assistance to appropriate group if unable to resolve. Maintains records of correspondence received and actions taken. Uses past experience, industry best practices, established procedures and documentation to aid in resolving problems. Occasionally works with other areas of IT when troubleshooting complex problems. May carry out limited research when troubleshooting complex problems.

Responsibilities:

1. Perform incident management activities such as logging new tickets/requests and updating/escalating existing tickets until closure in order to meet established SLA’s.
2. Monitor team queue for new issues and utilize ticket management software to appropriately document issues.
3. Provide support and troubleshooting of IT related problems from in-house software to hardware, including AV equipment, mobile devices, laptops, PCs and printers.
4. Provide IT support to all employees and external customers in a timely and professional manner. Own the customer relationship for Incidents and Requests, interacting with Asset Management for Request fulfillment where appropriate.
5. Standardize and ensure complete and consistent information gathering to support proper Incident/Request prioritization, and proper call routing (where escalation is required).
6. Support Knowledge Management processes through article creation and review, while leveraging Knowledge Base for rapid Incident resolution.
7. Keep customers informed of progress and status of calls/tickets.
8. Participate in rotational on-call support
9. All other duties as assigned within the scope and range of job responsibilities

Required Education, Credential(s) and Experience:

  • Education: High School Diploma or GED
    ;
    ;
  • Credential(s): None Required
    ;
  • Experience: Required:2 year of related IT industry experience. Preferred: 3 years of experience in IT with at least 1 year of experience at a Help Desk or Service Desk or similar role.

Preferred Education, Credential(s) and Experience:

  • Education: Bachelor Degree
  • Credential(s): A Certification
  • Experience: 

To view a full list of all open position at Bayhealth, please visit: 

https://apply.bayhealth.org/join/

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ancillary Healthcare

SALARY

$46k-56k (estimate)

POST DATE

05/16/2024

EXPIRATION DATE

07/20/2024

WEBSITE

bayhealthdevelopment.com

HEADQUARTERS

EMERYVILLE, CA

SIZE

<25

FOUNDED

2015

REVENUE

<$5M

INDUSTRY

Ancillary Healthcare

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About Bayhealth

BayHealth is a UCSF Health and John Muir Health joint venture company focused on infrastructure development supporting the needs of the Canopy Health accountable care network, and serving as a joint strategic investment vehicle in support of the UCSF/JMH affiliation. We are deeply committed to value creation in the Canopy Health network and our shared vision with UCSF/JMH for innovation in patient experience, access, affordability and quality of care.

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The job skills required for Service Desk Analyst I include Troubleshooting, Help Desk, Customer Service, Service Desk, Operating System, Microsoft Windows, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst I. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Desk Analyst I positions, which can be used as a reference in future career path planning. As a Service Desk Analyst I, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst I. You can explore the career advancement for a Service Desk Analyst I below and select your interested title to get hiring information.

If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Desk Analyst jobs

Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.

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Customer service skills are the backbone of a successful business.

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Step 3: View the best colleges and universities for Service Desk Analyst.

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