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Customer Service Professionals: Grow your career today!
Beacon Veterinary Specialists, a well-established veterinary emergency specialty practice located in Fremont, CA, is looking to add a full-time Client Services Supervisor to our team!
We are offering a competitive salary of $75,000 - $90,000/year (based on experience), ongoing leadership training, comprehensive benefits (health, pet insurance, 401K, etc), and a fantastic opportunity for career growth!
The successful Client Services Supervisor will share our company’s commitment to delivering the highest quality patient care with exceptional client service by bringing a positive, service-oriented attitude as well as ensuring a high standard of client care, efficient workflow, and effective schedule management.
You’d be a great fit if you have:
Four years of experience in customer support or client services
Two years of direct supervisory/management experience
High school degree or equivalent
Bachelor’s degree in business administration, hospitality, or related field preferred
Experience working in a human or animal hospital preferred
Excellent client care and focus; ability to assess client's needs and provide answers, troubleshooting help, or methods for a positive client experience
Excellent verbal and written communication skills as well as interpersonal skills with clients, staff, and other members of the patient care team
Basic computer skills and experience with tracking and recording call information and updating client accounts
Experience with staff scheduling
Your primary responsibilities are:
Leading the development of customer service procedures and policies in collaboration with management and executive leadership
Collaborating with internal teams to ensure timely delivery of services and resolution of client issues
Supporting the recruitment, hiring, and training of CSRs and DAs in collaboration with the Training Manager
Serving as a mentor and leader for CSRs and DAs, including professional development
Ensuring adherence to company policies and procedures, and upholding the progressive disciplinary process as necessary
Creating and overseeing a schedule for CSRs that ensures adequate phone support during hours of operations for our 24/7 emergency veterinary hospital
About Our Veterinary Emergency & Specialty Practice:
Our team of specialists and clinicians are prepared to offer exceptional care in various departments such as Surgery, Internal Medicine, Neurology, Physical Rehabilitation, and Emergency. We are committed to being the veterinary employer of choice in the Bay Area and strive to deliver high-quality care to the valued pet owners in our community.
We look forward to the possibility of you joining our team!
Benefits:
A phone stipend of $50 per month towards the use of their own device
Trupanion Group Pet Insurance Plan with up to a $95 employer contribution towards employee monthly premiums with a maximum of two pet enrollments
401(k) Retirement Savings Plan with employer contribution
Continuing education and leadership development opportunities
Company-branded uniforms
Eligibility for medical, dental, and vision insurance beginning the 1st of the month after the date of hire
Eligibility to earn up to 160 hours (prorated from the start date) of paid time off in your first year of employment, beginning after you have completed 90 days of employment
Paid holidays, including New Year's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
Full Time
$84k-109k (estimate)
05/22/2024
07/21/2024
The job skills required for Customer Service Supervisor include Customer Service, Leadership, CSR, Written Communication, Client Service, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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Step 3: View the best colleges and universities for Customer Service Supervisor.