About Barkbus

Founded by Los Angeles dog-loving entrepreneurs and creatives, Barkbus is centered around building a community of world-class grooming talent and providing a reliable luxury service through seamless technology. Our goal is to end traumatic trips to the grooming salon by providing a safe and stress-free mobile grooming experience at your doorstep.

Backed by San Francisco-based Startup Studio, Wilbur Labs, we have built a foundation of convenient and luxury mobile dog grooming to pet parents throughout Southern California, and recently expanded to Texas and Arizona. Guided by our Core Values – Accountable, Compassion, Creative, Resilient, and Together – we were named to Los Angeles Business Journal’s 2022 Best Places to Work.

About This Role

Simply put – you love people, you love dogs, and you love talking to people about dogs! As a Sales Coordinator, you will be responsible for supporting both our Sales & Client Success Associates and the development of our client-facing AI bot. You’ll play a critical role in welcoming new Pet Parents & building lasting relationships with our clients by painting the full-picture of the Barkbus value proposition, educating & setting client expectations before their appointments, and ensuring that viable pets & routes are booked into the schedule. 

As a Sales Coordinator in a rapidly scaling startup, you have the opportunity to further fuel the company’s growth & expansion by working closely with our high-performing team of Sales & Client Success Associates in managing a high volume of incoming leads & existing customer requests via phone, email, and text. The ideal candidate loves taking initiative to ensure a world-class client experience, is always finding creative solutions in the face of a challenge, and thrives on flexibly adapting in a fast-paced and evolving environment.

Role & Responsibilities

• Serve as a professional, efficient, and friendly point of contact for all new clients that book online, providing insight into their grooming inquiries & ensuring sufficient client intake. 
• Proactively work to ensure our standby list of clients stays up-to-date, moving appointments up as necessary to maximize daily efficiency.
• Support Sales & Client Success Associates in achieving their monthly revenue targets by preventing cancellations, assisting in rescheduling, and ensuring leads are responded to in a timely manner.
• Handle a high volume of requests while maintaining the ability to perform detailed administrative tasks such as entering client data into our CRM, rescheduling appointments, and sending text communications.
• Share the Barkbus value proposition and set proper expectations with new & existing clients to ensure an elevated experience for both Pet Stylists and clients.
• Be excited to master details around specific dog characteristics & local geography to achieve operational excellence.
• Strive to strategically reschedule appointments to prevent revenue loss, minimize drive-time, reduce service refusals, & create efficiency within groomer schedules.
• Manage our inbox of client texts, responding to or assigning accounts to relevant teams accordingly.
• Monitor SMS conversations between clients & our AI bot to ensure optimal functionality & client experience.
• Other duties as assigned.

Who You Are

• You’re Relentless. You have the determination and grit to keep working on a problem as new challenges emerge, while maintaining the flexibility to adjust plans or strategies as needed.
• You’re a Problem-Solver. You’re able to think quickly and make decisions in a fast-paced environment.
• You’re Detail-Oriented. You can’t help but notice all the little details and use them to your advantage. Likewise, you know which details are important and should be notated to enhance the client experience.
• You’re a Communicator. You listen actively and endeavor to understand the needs of our clients and our business. You love talking on the phone, and express your ideas clearly and communicate effectively to produce positive results.
• You have Strong Integrity. You’re honest and ethical in all interactions and uphold company values and policies.
• You’re Dedicated. You’re committed to providing a tailored VIP experience during each client interaction, while helping the company achieve monthly revenue, retention, and recurring revenue goals.
• You’re Empathetic. You’re able to see situations from the client’s perspective and provide the best solutions aligned with the Barkbus mission.
• You’re a Multi-Tasking Master. You have excellent attention to detail, are organized, and can handle multiple tasks at once.
• You’re Tech-Savvy. You’re excited to grow & develop alongside AI and can easily adapt to tech improvements designed to improve efficiency.

Qualifications & Experience

• Must be both a people and dog lover!
• Minimum 1 year of relevant experience working in a client-facing role.
• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to adapt to the needs of the organization.
• Proficient with Google productivity suite (Docs, Sheets, Slides, etc).
• Ability to work weekends.

Compensation & Benefits

• Hourly rate starting at $18-20/hr DOE
• Stock options upon required tenure
• Medical, Dental and Vision Insurance
• Retirement Savings Plan
• Pet Insurance

Equal Opportunity

Barkbus is an equal opportunity employer who celebrates diversity. Come as you are.