Barbour Orthopaedics & Spine is an expanding medical practice with six clinics located throughout Metro-Atlanta. We are committed to creating an outstanding employee experience, while offering unmatched customer service to our patients. Building your career at Barbour Orthopaedics & Spine, you will get the opportunity to gain vital experience and work with the most amazing team members.

We are currently searching for a Sales Development Representative (SDR) to join our growing company in Chamblee, GA. The SDR is our Call Center/Qualifiers/Prospectors. SDRs reach out to (Outbound SDR) and respond to (Inbound SDR) referral prospects. SDRs qualify the prospects by asking questions that focus on customer needs and identify the decision-making process for selecting a partner Medical Practice to deliver world class service to their perspective patients.

Duties:

• Answering inbound calls.
• Qualifying the business referrer and/or patient on what Channel they fit within BOSM structure.
• Following up on customer calls.
• Making outbound calls.
• Upselling and cross-selling.
• Managing and updating customer databases through CRM Salesforce.

Connect with leads:

• Use multiple sources to get in contact with leads (Phone calls, Emails, Voicemails, LinkedIn, Direct mail, social media, Events, and more).
• Research and scan market to best define demographics.
• Research Individual prospects and understand Who they are, what they do, how they do it, why they do it, and location.

Qualify leads:

• Learn about referral prospect.
  • Understand their business process and how it integrates into Barbour Orthopaedics & Spine’s excellent medical patient service.
  • Understand their needs.
  • Understand their current pain points.
  • Understand their budget / payment process.
  • Understand their number of potential patient referrals on a monthly & annual basis.
  • Understand their decision process and key service levels they want met.
• Educate referral prospect on Barbour Orthopaedics & Spine’s excellent medical patient service.
  • Detail our capabilities and commitment to world class technical capability.
  • Detail past customer success and patient success.
  • Detail process after referral “signs up.”
• Overall determine if referral prospect fits Barbour Orthopaedics & Spine by fully detailing their size, budget, needs, and timeline.

Other Duties:

• Stay fully up to date on Barbour Orthopaedics & Spine’s excellent medical patient service capabilities.
• Ensure Salesforce CRM system is utilized and BOSM sales handbook is followed.
• Have high level of resilience and determination with strong desire to push past no’s.
• Ensure elite conversations with prospects including high level of active listening.

Job Requirements:

• Minimum of 3-years’ experience in sales, telemarketing, business, or related field.
• Degree preferred but not required.
• Salesforce and Microsoft O365 exp preferred.
• Ability to effectively deliver clear, concise communication.
• Ability to excel as a team player on a daily basis & foster positive relationships between all departments and team members.
• Strong planning and organizational skills and ability to be a self-starter.

Why Work for Us?

We offer competitive pay, paid holidays, comprehensive benefit package, paid time off, 401K with company match, free catered lunch every Wednesday, free parking, mileage reimbursement, and you get your birthday off with pay. Not only that, but we also offer a quarterly Personal Performance Bonus!