Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how
we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive
workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Position Description:
The RPWS Participant Experience team delivers a differentiated and personalized experience that helps our participants live their best financial lives. The team accomplishes this mission by driving participant awareness and adoption of their plan benefits, providing personalized education and guidance in the ‘moment that matter’ and deliver service and support that meets the participant where they are at. The Line of Business team collaborates with RPWS and Line of Business Partners to innovate and deliver the participant experience.

Job Responsibilities

• Apply consistent process to lead and coordinate all activities associated with creating and deploying pointed processes, communications, training, content and messaging that supports internal readiness pre and post launch

• Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation

• Ability to communicate effectively with all audiences to include executives, line of business partners, operations, technology, and peers

• Drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving participant base

• Overseeing a portfolio of projects

• Report, facilitate and/or lead all phases of project lifecycle

Requirements

• 5 years’ overall professional experience; relevant experience in the MLWM, CI and/or Retirement business strongly preferred

• Knowledge of retirement space and products solutions (e.g., Defined Contribution, Equity, Individual Plans Retirement

• Accounts, Non-Qualified Defined Contribution, Defined Benefit, Employee Stock Purchase Plans, Health Benefit Solutions)

• Advanced Excel and PowerPoint proficiency – ability to create and deliver executive level presentations

• Prior experience implementing strategic projects, change initiatives and business case/requirement development/analysis

• Capability to develop and manage strong relationships with the business segments, GCOR and Control Partners, ensuring

• partnership on all deliverables

• Understanding of an operations environment and high level awareness of RPWS, Consumer Investments and Wealth

• Management processes

• Superior organizational skills and attention to detail

• Reporting and Business Intelligence tool familiarity

• Ability to manage multiple, concurrent projects and tasks with overlapping deliverable dates

• Ability to work independently and in a team environment

• Ability to adapt to a changing environment

Shift:

Hours Per Week: