Description/Job Summary

The Administrative Assistant II reports directly to the Directors of Workforce Development and Continuing Education and performs a wide range of administrative functions to facilitate the daily operations of the workforce programs division. The Administrative Assistant II provides a variety of administrative tasks including research, preparing presentation, special projects, scheduling appointments, high-level communications and correspondence, and various liaison duties. The Administrative Assistant II provides customer-oriented quality service to the students, faculty, staff, and guests of Baltimore City Community College displaying exceptional organization, professionalism, communications, and attention to detail.

Responsibilities/Duties

Provides efficient administrative support to the Directors of Workforce Development and Continuing Education, to include drafting reports and correspondence, answering telephone, maintaining calendars, scheduling meetings and appointments, greeting visitors, and related duties

Provides documentation of meetings, track and provide follow-up for action items

Enters purchase requests into Banner

Conducts research associated with the department functions and programs; analyzes information and make recommendations to the Directors

Tracks and orders office supplies and maintains supply storage areas

Opens, sorts and screens mail

Composes or drafts letters and memoranda as requested by the Directors.

Performs a variety of office activities to support the Workforce Development Division

Assist in the revision of established procedures suggests changes to enhance service and assists in the implementation of improvements

May compile, store, and retrieve management data using computer

Performs other duties as assigned

Required Qualifications

Associates degree

Five years of administrative assistant experience

Proficiency with MS Office software (including, but not limited to: Word, Excel, PowerPoint, Access, Visio) Outstanding customer service skills

Excellent communication skills, both oral and written Experience to multi-task in a fast-paced environment Exceptional organizational skills

Preferred Qualifications

Bachelor's degree

Seven years of administrative assistant experience

Experience in an institution of higher learning or in a state agency