2 Service Desk Support Technician Jobs in Troy, MI
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AWECOMM is Hiring a Service Desk Support Technician Near Troy, MI
- Be Transparent – open and honest is not optional
- Be Helpful – enthusiastic, flexible, supportive, and team oriented
- Be Exceptional – together we can go beyond great, and be exceptional
- Provide exceptional customer service to clients
- Troubleshoot and resolve technical issues related to Windows OS, Android/iOS Devices, and other network/infrastructure components
- Organize, track, and prioritize workload to exceed client expectations
- Effectively capture technical issues and document in case tracking system
- Assist Senior Network Engineers to resolve complex issues and maintain data center technologies
- Take on learning new technologies and develop in specific areas of your defined Subject Matter Expertise (SME)
- Follow procedural documentation to setup and provision a variety of different technologies
- Occasionally provide onsite technical support and assist network engineers with assessments
- Demonstrated passion for technology and client service
- Excellent communication and writing skills
- Proven ability to provide exceptional client service
- Proven ability to know limits and seek assistance
- Consistent track record of demonstrated ambition with successful results
- Effective decision-making skills
- Proficient problem-solving skills
- Ability and passion to continuously learn new technologies in a fast-paced environment
- Education and experience demonstrate a track record of success (Bachelor’s Degree strongly preferred)
- Technical skills within the following but not limited to:
- Windows OS
- iOS and Android Mobile Devices
- Office applications: Outlook, Word, Excel, etc.
- Laptop and Desktop Hardware troubleshooting
- Active Directory
- Email setup and troubleshooting
- Network troubleshooting
- Printer install and troubleshooting
- Workstation imaging and prep for deployments
- Excited to work with the latest technology and cybersecurity solutions
- Hybrid work flexibility
- Own your experience, and be proud of it
- Excited and passionate about learning new technology
- Want to collaborate with others to solve problems and find a better way
- Always looking to make improvements – continuous improvement focus and really enjoy making an impact
- Drive and ambition to grow and initiate change
- Put the needs of others, especially clients, first
- Excited to come to work every day and help the TEAM succeed
- Flexible and have a positive attitude
- Ambition for advancement and your own continuous improvement commitment
- Career focused – want to grow and prepare for your next role at Awecomm
- Awecomm culture, values, purpose, and mission
- Casual work environment
- Work with great team members committed to the overall success of the team
- Fun office events and offsite activities
- Included 24/7 onsite fitness center (includes private showers)
- Included access to onsite golf simulator
- Located in the heart of Troy, walking distance to several restaurants
- Onsite full-service café (when walking outside is not ideal)
- Office lounge, snacks, and free flavored water and soft drinks
- Competitive pay and benefits, including 401k Plan with company match
- Team recognition program – earn points toward swag, gift cards, & more
- Profit sharing plan – we all share in our collective success
- Career advancement with free career development
Job Summary
Full Time
$52k-64k (estimate)
01/02/2024
04/25/2024
The job skills required for Service Desk Support Technician include Troubleshooting, Customer Service, Technical Support, Service Desk, Problem Solving, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Support Technician positions, which can be used as a reference in future career path planning. As a Service Desk Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Support Technician. You can explore the career advancement for a Service Desk Support Technician below and select your interested title to get hiring information.
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