Autism Learning Partners is a full-service provider that specializes in the treatment of autism and other developmental disabilities. Our broad thinking approach addresses the whole individual by collaborating with doctors, therapists, schools, and specialists. ALP’s goal is to work with their patients to achieve the best possible outcome… PROGRESS!

Our company values are: Excellence, Respect, Accountability, Teamwork, Compassion, Collaboration, Stewardship, and Honesty.

Our core competencies are: Demonstrating self-awareness, interpersonal savvy, communicates effectively, collaborates, quality in decision-making, instills trust, ensures accountability, customer focus, drives results, and nimble learning.

The Client Services Advanced Coordinator ensures that clients/patients receive quality services while maintaining prescription fulfillment for each client at the highest level for a designated region(s) as well as maximizing BT utilization.

Essential Job Functions:

• Coordination of all scheduling, cancellations, and rescheduling in order for clients to obtain services on a consistent basis in a specified office/territory, average caseload size of 150 Clients
• Appropriately delegate certain tasks to specialist level staff, as needed
• Problem-solve and plan to maximize revenue (billable hours)
• Communicate with clinical teams and parents regularly and attend related meetings to ensure quality services are in place for each client via email, phone, in person/video conference meetings
• Strategically develop staff and client schedules that promote efficiency across the board
• Ensure that all clinical staff adhere to wage and hour laws as designated by their status
• Manage staff and client concerns by providing quick, solution-oriented adjustments on a daily basis
• Communicate with funding agencies on an as needed basis
• Communicate with parents and employees to ensure consistent attendance, quality staffing of programs and effective caseload management
• Meet with Lead Client Services Coordinator regularly to develop and implement solutions to client staffing/scheduling needs
• Provide sound advisement on agency matters as outlined above
• Perform other related duties as assigned

Required Skills and Abilities:

• Strong project management
• Excellent written/oral communication
• Technical communication skills
• Visual/spatial problem-solving skills
• Good judgment and planning skills
• Excellent time management
• Strong interpersonal skills and professionalism
• Working knowledge of scheduling systems/software
• Working knowledge of various funding streams
• High school diploma required
• Bachelor’s degree preferred
• Prior training in administration of pediatric non-public or healthcare agency preferred
• Prior sound knowledge of pediatric or ABA therapies preferred
• Prior experience in a fast-paced environment preferred

Autism Learning Partners is an equal opportunity employer.

At Autism Learning Partners, we understand that culture is the foundation of who we are as a company and how we serve our clients, families, and employees. We are one of the nation's leading full-service ABA providers specializing in the treatment of autism and other developmental disabilities. Our broad thinking approach addresses the whole child by collaborating with doctors, therapists, families, schools, and specialists. Our goal is to work together to achieve the best possible outcome and progress through our commitment to Diversity, Inclusion, and Equity, which includes forming a DEI council, monthly trainings for senior clinical staff, national trainings, a monthly DEI newsletter, continual updates to our email signatures, education on topics like generational trauma and trauma-informed care, and always striving to provide the best care and comfort for our clients, families, and employees.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Internet reimbursement
• Life insurance
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Application Question(s):

• To avoid potential conflicts of interest, please answer "Yes" to confirm that you DO NOT have any immediate family members (child, spouse, parent, or sibling) receiving services from Autism Learning Partners, Children's Learning Connection, or A Is For Apple.

Experience:

• Medical Office: 1 year (Preferred)

Language:

• Spanish fluently (Preferred)

Work Location: Hybrid remote in Nashville, TN 37212