17 Customer Service Representative Jobs in Fitchburg, MA
Authority Brands is Hiring a Customer Service Representative Near Fitchburg, MA
We are seeking an energetic Customer Service Representative.
Responsibilities
- Makes outbound calls to current customers and schedules their yearly maintenances.
- Takes inbound calls
- Makes every effort to compress call scheduling effectively maximizing productivity and revenue.
- Notifies clients ahead of time if the Technician is not going to arrive at their home within the scheduled time window.
- Re-schedules appointment times at client’s convenience as necessary.
- Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians.
- Strictly adheres to the Dispatching for Profits Priority Service Schedule, including the 10-28 dispatching system, to ensure the “Right” Technician is sent to the “Right” appointment. The Dispatcher must be familiar with the technical competencies of each Technician and understand how to best maximize service and revenues for each call.
- Shares responsibility to ensure that all Technicians arrive at their designated appointments on time .
- Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues.
- Notifies the Operations Manager if a Technician is not performing at maximum acceptable performance standards.
- Enters equipment type and age information for systems into SuccessWare to keep accurate client location data and for generating future sales leads on older equipment.
- High School Diploma or equivalent required.
- Above average verbal and telephone communication skills are essential.
- Must have good computer software skills.
- Prior customer service experience preferred.
Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions however we do not sponsor Visa’s at this time.
Authority Brands Inc. is an Equal Opportunity Employer Apply Now
Job Summary
Full Time
$34k-43k (estimate)
01/31/2024
06/30/2024
theauthoritybrands.com
NAPLES, FL
1,000 - 3,000
1996
Private
MICHAEL STEPHEN FAUTH
$10M - $50M
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About Authority Brands
Authority Brands offers residential cleaning and home care services such as elderly, disabled and after-surgery care.
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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