About Us: Making Opportunity Count is a non-profit human services agency dedicated to creating positive change and enhancing the lives of individuals and families in Central Massachusetts. We are committed to fostering community growth, providing essential services, and promoting holistic well-being. Our dynamic team is driven by a shared passion for making a lasting impact. To learn more please visit: https://www.mocinc.org/employeebenefits
We offer fantastic benefits sure to enhance your work-life balance and overall satisfaction! For Most Positions, These Benefits Will Include

• Health, Dental, and Vision Insurance
• Company Paid Life Insurance and Long Term Disability
• Flexible Spending Account
• 13 Paid Vacation Days
• 12 Paid Sick Days
• 13 Paid Holidays
• Hybrid Work Opportunities
• Student Loan Forgiveness Assistance
• Tuition Remission
• Pet Insurance
• Employee Discounts
• Professional Development Opportunities
• Immediate 403b Employer Contribution, 100% Vesting on Day One!

Key Responsibilities

• Serve as the main point of contact for clients seeking energy services including AMPs, Home Energy Assessments and heating system repairs, replacements and electrification, maintaining a high level of quality customer service.
• Monitor and respond to calls and emails to Energy Programs, logging communications in the communications log at the time of service.
• Gather pertinent information and documentation to ascertain client eligibility for programs.
• Maintain basic knowledge of technical aspects for Energy and MOC Programs
• Provide comprehensive screening, information, and referrals, and
• Schedule appointments for clients seeking energy services ensuring compliance with the 6-week time to serve mandate
• Utilize agency’s referral data system(s) to initiate and track referrals and progress.
• Follow program guidelines for the use of all required database systems: Monday.com, CMS, CSG eConservation, HEARTWAP and LIHEAP, InDemand, etc.
• Provide follow-up services to clients who receive services in accordance with program guidelines.
• Maintain organized participant files in accordance with program guidelines to ensure compliance with agency and funder requirements
• Become knowledgeable and remain current with the regulations and requirements of all applicable program funders.
• Work as a team with program staff to support, enhance, and promote communication and consistency in the delivery of services.
• Assist with other clerical duties as needed including filing, mailings, phone coverage, etc.
• When schedule requires remote work, expected to be available for meetings, calls, responding to emails, and conducting regular duties.
• Attend all required staff meetings, supervision, training and contractual meetings.
• Attend mandatory agency trainings and other relevant trainings.
• Comply with agency and funders’ paperwork requirements and procedures.
• Participate in professional development activities and team meetings.
• Maintain strictest confidentiality.
• Perform related work as required.

What You Bring

• Associate’s Degree or equivalent professional experience.
• Five years’ experience in Human Service or related field or applicable work experience working with diverse individuals and families that have low incomes.
• Additional appropriate education may be substituted for experience or
• Additional directly related experience may be substituted for education
• Bi-lingual Spanish, Portuguese, Creole-Haitian preferred.

At Making Opportunity Count, We Deeply Value Our Culture And Are Dedicated To Fostering a Workplace Where Everyone Feels Valued And Empowered. This Is Evident Through

• Our non-profit Environment: Our values driven work atmosphere focuses on making a meaningful impact in our community. Our shared commitment to service develops a uniquely supportive culture.
• Championing Diversity, Equity, and Inclusion: We actively promote and celebrate diversity in all forms by embracing diverse perspectives, backgrounds, and experiences while ensuring equitable opportunities for all employees to thrive.
• Career Advancement: Our employees’ growth is paramount. We offer comprehensive training programs, mentorship, and advancement opportunities to assist employees in the pursuit of their career goals.

We believe in the potential of people and the power of diversity to drive innovation and success. We encourage all applicants to apply, even if you do not meet every listed requirement. Your unique experiences and perspectives are what help us shape the future of Making Opportunity Count.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. People of color, members of Tribal Nations and Native communities, LGBTQ-identified people, gender-nonconforming people, people with disabilities, veterans, and people who speak a language in addition to English are strongly encouraged to apply.