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Position Overview
As a Service Desk Technician, you will be on the frontlines of helping our client partners solve technical problems. You will be responsible for providing technical assistance and support related to computer systems, hardware, or software.
You will respond to queries, runs diagnostic programs, isolates problems, and determine and implement solutions. You will be involved in remote troubleshooting, incident management, proactive maintenance, user training, and ensuring effective communication between clients and our company.
NOTE - this is a hybrid role with Tuesdays, Wednesdays, and Thursdays working in our South Bend office.
Essential Duties & Responsibilities :
Keep accurate records (documentation) of all incidents, problems, and resolutions.
Preferred Skills
What's in it for You?
Last updated : 2024-04-30
Full Time
$47k-58k (estimate)
05/01/2024
05/11/2024
aunalytics.com
South Bend, IN
100 - 200
The job skills required for Service desk include Troubleshooting, Help Desk, Technical Support, Service Desk, Active Directory, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk positions, which can be used as a reference in future career path planning. As a Service desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk. You can explore the career advancement for a Service desk below and select your interested title to get hiring information.