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Customer Service Representative
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Full Time | Sports & Recreation 2 Months Ago
Save

Asolo Repertory Theatre is Hiring a Customer Service Representative Near Sarasota, FL

Position: Customer Service Representative
Department: Marketing
Reports to: Ticket Services Manager
Status: Part-time, Seasonal
Rate: $14/hr
General Summary:
Customer Service Representatives provide outstanding customer service to patrons in the Box Office. Position requires selling single tickets and season subscriptions, working “will call” before performances, and answering patron questions about the theatre, shows, and ticketing policies.
Responsibilities include:
  • Manage and develop patron relationships with single ticket buyers and subscribers both in person and over the phone.
  • Answer incoming phone calls to sell tickets and answer questions.
  • Learn and use ticketing software Tessitura accurately and efficiently.
  • Upsell and recommend ticket and subscription packages and special promotions.
  • Assist customers with questions about productions, theatre layout, and seating.
  • Accurately handle sales with credit cards, checks and cash in a fast-paced environment.
Qualifications:
Previous customer service experience and excellent computer skills required. Theatre and/or box office experience a plus. Position demands professional etiquette and work ethic, attention to detail, excellent social, verbal and written communication skills. All applicants must be able to work with others, be self-motivated and be able to multi-task in a fast-paced environment. Up to 30 hours per week: some evenings and weekends are required. Business Casual attire. The position is seasonal through the beginning of June. Must be able to lift at least 25 lbs.
To Apply: https://www.asolorep.org/about/work-with-us/employment
Questions? Email: asolo_human_resources@asolo.org.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Sports & Recreation

SALARY

$34k-43k (estimate)

POST DATE

02/17/2024

EXPIRATION DATE

05/12/2024

WEBSITE

asolorep.org

HEADQUARTERS

Sarasota, FL

SIZE

100 - 200

INDUSTRY

Sports & Recreation

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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