Quality Enclosures, Inc. manufactures the highest quality shower enclosures and tempered glass with unmatched customer service. Consisting of multiple tempering and manufacturing facilities throughout the eastern United States, Quality Enclosures is a family-owned and operated company devoted to our employees – YOU make us the best at what we do! The Quality Enclosure philosophy is “hire to retire” and we’re excited to have you join our growing family.

The Customer Success Representative (CSR) position requires individuals who are experienced in managing customer relationships. This role goes beyond basic customer service and requires talented individuals with experience in building customer relationships, trust, and loyalty. 

The CSR is responsible for interpreting customer-submitted drawings, entering configuration details into the order/quote entry system, and ensuring customer satisfaction from order entry through delivery. These responsibilities require intermediate computer skills and the ability to navigate several applications simultaneously. CSRs are required to efficiently manage large amounts of often sensitive or confidential information. CSRs are responsible for tracking, sorting, identifying, and interpreting data as well as providing the customer with suitable options and/or alternatives when items are out of stock or have long lead times. This requires gaining a thorough knowledge of the shower enclosure industry through previous work experience, on-the-job training, and the ability to learn and retain information.

Education, Experience & Skills Required:

The CSR works primarily indoors but may have exposure to warehouse and production areas. All employees should be aware when walking through warehouse areas there may be exposure to sharp and rapidly moving equipment, sharp tools, and materials. Caution must be used when walking through the warehouse and loading docks to stay clear of production workers. Proper PPE is required in the warehouse and production areas.