Position Title: Administrative Services Assistant Department: Human Resources Reports to: Senior Manager, Human Resources FLSA Status: Non-Exempt / Part-Time Hourly Union Code: Non-Union Minimum Pay Rate: $17.50 Maximum Pay Rate: $17.50 SUMMARY: As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. This position is the first point of contact for guests and other visitors of Barclays Center. The incumbent must have a pleasant and inviting demeanor and be a motivated self-starter with an unparalleled work ethic and desire to be the best. Additionally, the position also serves as a support role for the Human Resources department. The incumbent will be given projects and tasks that are generated through the Human Resources department. This position is responsible for providing impeccable customer service to internal and external guests. Primary responsibilities will include answering Barclays Center's main telephone lines, directing calls, taking and relaying messages, providing venue and event-related information to callers, greeting persons entering the office, and directing individuals to the correct destinations. The incumbent will also be a primary point of contact during events responding to guests' questions, comments, and complaints over the phone. In addition, this role encompasses administrative duties such as filing, photocopying, directing phone calls, and assisting Human Resources, Finance, and other department managers, as needed. ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do Maintains a professional, friendly and hospitable presence in all internal and external interactions; Dealing with queries or requests from the internal employees, clients, guests and general public Providing general clerical and administrative support to all levels of professionals Scheduling appointments, organizing meetings, maintaining appointment diary either electronically or manually Responsible for maintaining a fun, friendly, and safe environment Preparing letters and documents including receiving, responding, and sorting out e-mails and deliveries received Professionally operate a multiple-call telephone console and route all incoming calls to person or location within the arena and external corporate office; When applicable, provides callers company information as well as other information such as company address, directions to the company location, company fax numbers, company website, and other related information; Exercises discretion and interpretive judgment when speaking with sometimes stressful callers; Provides general administrative and clerical assistance to the HR team and other departments as needed; Communicates the applicable elements of visitor protocol, including special guests, in conjunction with building security to ensure compliance with building policies as well a flawless execution of the respective components; Ensures conference space is clean and creating a "Best-in Class" environment to facilitate positive relations; Assists with upkeep and organization of the executive office storage room Assists with mass new hire orientations, including the I-9 verification process, mass hire file submission, and auditing that the new hire paperwork has been properly completed Works in coordination with Human Resources staff to ensure processes are efficient, effective and easily understood; Assists and contributes to various projects and initiatives driven by HR team; Maintain company confidentiality and proprietary information Maintain cleanliness of general office area and workspace Stock kitchen pantry in the executive office, administrative offices, and employee break room Perform other duties as assigned. CANDIDATE PROFILE: Who You Are The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals to perform the essential functions. One (1) year prior administrative support experience, preferably in a sports/entertainment venue environment Must have reliable transportation to and from Barclays Center for scheduled shifts. Parking will not be provided Working knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook) Exhibit a courteous, outgoing personality Ability to take direction well and work well with others Must be available to work at least three days and evening events per week; including all events on Fridays, Saturdays, Sundays, and Holidays The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts and completing responsibilities in a timely manner are required KEY COMPETENCIES: Skills You Posses Must be technically proficient with MS Office (Outlook, Word, Excel and PowerPoint); Must have excellent attention to detail and written and oral skills; Must possess strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; Must be able to confidentially handle sensitive information, including event-related information, personnel information, and potential work issues; ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.