Position Title: Security Officer, Core Department: Security Reports To: Security Supervisors FLSA Status: Non-Exempt / Full-Time Hourly Union Code: Union Minimum Pay Rate: $17.15/hour Maximum Pay Rate: $17.15/hour SUMMARY: As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. The Security Department’s team is responsible for the safety and security of Barclays Center patrons, employees, guests, performers, vendors, contractors and assets at all times. Excellent customer service towards internal and external clients is mandatory. Officers are also responsible for assisting in the deployment and activation of the Barclays Center Emergency Response Plan and Barclays Center Evacuation Plan. Assistance with investigations as needed is also required. This is a full-time, union, hourly position. ESSENTIAL DUTIES AND RESPONSIBILITIES: What You Will Do Conduct patrols of the building on a regular basis. Respond to all security and safety related calls in a timely manner. Investigate and compile accurate incident reports. Ability to effectively operate and understand building’s 24/7 posts (Loading Dock, Command Center etc.) Ability to effectively operate and understand building’s systems (ISS, Access Control) Perform a variety of duties, often changing from one task to another of a different nature without the loss of efficiency or composure. Use excellent customer service skills when interacting with patrons, vendors, & employees. Complete all assigned tasks within the guidelines and deadlines set by Security Managers and Supervisors. Comply with all legal and ethical instructions given by Security Managers and Supervisors. Have a basic understanding of the rule of law and the relevant penal codes. Ability to memorize, recollect and quickly retrieve relevant information. Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances. Ability to effectively perform in crises and work under pressure without the loss of composure. Ability to maintain patron, employee, and company confidentiality. Other duties as assigned. CANDIDATE PROFILE: Who You Are Candidate must be available to work any shift requested including holidays. High School diploma or equivalent required. Strong interpersonal and communication (written and verbal in English) skills required. Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel) required. An understanding of all the rules of law & the relevant penal codes. Must have strong teamwork etiquette. Must be able to adapt to changes in assignment per event. Must maintain a high standard of grooming. Tasks are performed with moderate supervision. Must be able to walk/stand and climb stairs for more than 4 hours Talking, hearing, walking, running and vision activities occur continuously KEY COMPETENCIES: Skills You Possess Ability to multi-task and perform under pressure. Ability to establish and maintain working relationships with building personnel, guests, clients and vendors. Ability to maintain patron, employee, and company confidentiality. Ability to lift, carry, push and pull up to 50 pounds. ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.