Help us help our customers realize their dreams of a beautiful home! -Join The #1 Furniture Company-Join The #1 Furniture Brand

Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 123 countries. Design, Build, Deliver: Using our internationally acclaimed in-house design team, we create the look without paying expensive design fees. Then, by adhering to some of the most efficient production standards in the world, we are able to maximize productivity and minimize waste, generating additional savings for you. Finally, all orders are filled from strategically located regional warehouses and are serviced by our own fleet of trucks, the largest in the industry.

Essential Functions and Responsibilities:

• Implement opening and closing procedures
• Manage telephone traffic
• Access inventory information and advise sales associates
• Complete sales transactions
• Cash handling
• Execute daily checklists
• Reviewing orders for accuracy
• Explain terms for customer pick up or delivery

Knowledge, Skills and Abilities:

• Excellent/professional communication skills with both internal and external contacts
• 2 years of experience in customer service
• Proficient computer knowledge with Microsoft Tools
• Skilled at balancing multiple priorities in a fast paced environment
• Professional telephone skills
• Understands basic financial terms
• Highly organized

At Ashley HomeStore, We Offer You:

• Health, Dental, and Vision Benefits
• Paid Training
• Opportunities for Advancement
• Commitment to the development of our employees
• Compensation based on experience

Job Type:

• Full-time
• Weekends required

We are an equal opportunity employer and provide a drug free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

Required Education:

• High school or equivalent

Work Location:

• Waterbury CT
• Must be able to travel to other store locations, if needed: Manchester, CT

Communication method(s) used:

• Email
• Phone

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Type: Full-time

Pay: From $16.00 per hour

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Waterbury, CT 06706: Relocate before starting work (Required)

Work Location: In person