20 Helpdesk Support Technician Jobs in Cincinnati, OH
Ascendum is Hiring a Helpdesk Support Technician Near Cincinnati, OH
- Problem Resolution - Monitors the Help Desk Call Ticketing - Client Services queue and responds to user problem calls. Meets or exceeds targets for QSI Metrics and Daily Units closed. Uses the Help Desk Call Ticketing tool to query, report, and close calls. Uses technology tools (ex. SCCM) to resolve problems. Works with IS&T staff members and users to resolve system problems promptly. Commits to action after developing a plan based on logical assumptions and factual information. Applies knowledge of resources, constraints, and organizational values in the decision-making process.
- Installation - Installs and tests hardware and software. Deploys equipment as necessary. Monitors and maintains records regarding installation and maintenance of current hardware and software. Follows installation and inventory guidelines of the IS&T department.
- Problem Identification - Interacts with technicians and other IS&T support staff to identify system/network problems. Utilizes the Help Desk Call Ticketing system to gather, assemble, organize, and track information. Uses the Internet, Handbooks, and Resource guides to assist in pinpointing problems as quickly as possible. Uses technology tools (ex. SCCM) to identify issues with the user.
- Project Support - Works with IS&T staff, department representatives, and vendors as necessary to provide technical support; installation, upgrade, and maintenance of new and current systems.
- Minimum Required: High School Diploma or GED.
- Preferred Degree: Associate's degree in IS&T or related field combination of education preferred.
- Preferred Degree: A , MCP.
- Preferred: 1-3 Years of IS&T experience.
Job Summary
Full Time
IT Outsourcing & Consulting
$44k-55k (estimate)
08/20/2023
05/11/2024
www.ascendum.com
Cincinnati, Ohio
1,000 - 3,000
Michael Papianou
$200M - $500M
IT Outsourcing & Consulting
About Ascendum
Founded in 2008 and headquartered in Cincinnati, Ohio, Ascendum is a global digital innovation firm that delivers information technology solutions to its clients.
The job skills required for Helpdesk Support Technician include Help Desk, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Support Technician positions, which can be used as a reference in future career path planning. As a Helpdesk Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Support Technician. You can explore the career advancement for a Helpdesk Support Technician below and select your interested title to get hiring information.
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