Job Summary:

The IT Support Technician is an integral part of maintaining business continuity. The technician will provide front-line support services for the company's desktop environment. The technician shall work quickly to resolve issues completely and work closely with end-users ensuring satisfactory resolution to IT issues.

Duties/Responsibilities:

• Provide technical support for approximately 100 users including troubleshooting and resolution of a variety of technical problems

• Track, prioritize, and document requests using IT support request system

• Diagnose and resolve hardware and software computing issues

• Install and configure PC hardware and client software

• Install and troubleshoot peripheral devices

• Track and maintain IT supplies and assets

• Maintain workstations and laptops on an established schedule

• Ensure all IT systems are used as intended and within the guidelines set forth by the company

• Setup user accounts, e-mail accounts, and other administrative duties when needed

• Be able to respond to problems or provide service outside of normal operating hours while part of a weekly rotating on-call team

• Other duties as assigned

Skills/Abilities:

• Working knowledge of TCP/IP networking, DHCP, and DNS configuration

• Working knowledge of NTFS file sharing permissions and Access Controls

• Understanding of network printing, setup, and configuration

• Thorough understanding and experience in supporting Microsoft (MS) Windows 7, and higher

• Working knowledge of MS Office 2016 and newer, specifically setup and troubleshooting issues

• Thorough knowledge of computer hardware as it relates to maintenance, upgrades, and repairs

• Ability to troubleshoot hardware and software problems quickly and accurately

• Highly motivated, personable, with great energy and eager to learn and succeed

• Must have excellent verbal and written communication skills with a high attention to detail

• Self-starter who can identify needs and generate solutions with minimal supervision and has a great 'desk side manner'

• Quick learner with sincere interest in growing your area of knowledge

Education and Experience:

• Microsoft 365 Certified: Modern Desktop Administrator Associate is preferred

• Basic understanding of MS Windows Server 2008 or higher technologies

• 2 - 3 years' experience providing Tier II or greater support functions in a corporate environment; or any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job

Physical Requirements (With or without reasonable accommodation):

• Sitting: 15% to 40%

• Standing: 41% to 70%

• Walking: 15% to 40%

• Reaching: Under 15%

• Push/Pull: Under 15%

• Kneel: 15% to 40%

• Squat: 15% to 40%

• Bend at Waist: 15% to 40%

• Twist at Waist: 15% to 40%

• Forceful Gripping: Under 15%

• Lift/Carry: 5 to 25 lbs.

• Fine Motor Movements: 15% to 40%

• Working in tight spaces: Under 15%

*** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.