3 Computer Technician (Level 1 Helpdesk Tech / Field Tech) Jobs in Cincinnati, OH
NextStep Networking is Hiring a Computer Technician (Level 1 Helpdesk Tech / Field Tech) Near Cincinnati, OH
- Provide client-centric technical support to end-users on helpdesk and in the field (onsite client locations). This includes the following types of support:
- Creating user accounts and resetting passwords
- Provide device enrollment and imaging
- Printer management assistance for local and networked systems
- Supporting windows applications including Windows OS Issues, Windows Applications; Install Windows OS / Setup from factory
- Performing hardware diagnostic support
- Installing Office Suite, Adobe, Browsers, Proprietary Applications
- Pre-boot diagnostics (mainly windows machines), Warranty status portals (other hardware)
- Perform timely completion of requests as well as call logging, updating and closing of activities in service request management tools.
- Perform records maintenance and documentation.
- Answer incoming phone calls, manage client relationships, and communicate with clients.
- Monitor and respond to alerts generated by monitoring software.
- Maintain currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
- Assisting team members in preparing IT products/equipment for client delivery/installation
- Perform miscellaneous job-related duties as assigned.
- Use tools and resources to research and solve common technical issues
- High school diploma or GED
- Ability to provide the Essential Functions described above
- Driver’s license with a good driving record and dependable transportation
- Effective time management
- Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Positive attitude and a strong willingness to continually learn.
- Experience providing end user network support or deskside support including areas such as technical guidance, troubleshooting and problem resolution, and instruction on issues such as password management, device enrollment, printer management, windows applications, installations, etc.
- A and Net certifications highly desirable
- Familiarity with Office 365 Admin Console / G Suite Admin Console / On Prem user management
- Experience operating Active Directory, MDM and Cloud domain management tools
- Knowledge of devices and printers (Windows), Chrome Print Management Product (Chrome)
- Foundational knowledge of how domains work, why they are important, the appropriate domain settings based on client-type, and an understanding of the enrollment process for domains.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community; communicate positively and professionally to ensure client satisfaction.
- Effective problem-solving and analysis skills to assess issues and develop solutions independently or with broader team members.
- Experience in a customer service role with direct experience interfacing with customers.
- Strong written communication skills and ability to follow technical documents
Job Summary
Full Time
$45k-56k (estimate)
04/23/2023
06/08/2024
nextstepnetworking.com
Cincinnati, OH
50 - 100
Related Companies
The job skills required for Computer Technician (Level 1 Helpdesk Tech / Field Tech) include Customer Service, Installation, Technical Support, Networking, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Computer Technician (Level 1 Helpdesk Tech / Field Tech). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Computer Technician (Level 1 Helpdesk Tech / Field Tech). Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Computer Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Computer Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Computer Technician job description and responsibilities
Computer technicians, who are also sometimes known as computer support specialists or help desk technicians, provide support to computer users.
01/27/2022: Eugene, OR
That means there will likely always be a demand for computer technicians and support specialists to keep those computers and networks running.
01/22/2022: Durham, NC
Performing repairs on computers and other peripherals.
02/03/2022: Minneapolis, MN
Computer technicians provide computer and network support within businesses, government offices and nonprofit organizations.
02/20/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Computer Technician jobs
Practice fixing common computer problems.
04/17/2022: Yakima, WA
The computer support technician must also offer training to the staff to handle crisis situations.
04/16/2022: Montgomery, AL
Others can provide services off-site, where the client can drop their computers and other devices off at the repair shop.
03/29/2022: Dayton, OH
Computer support specialists usually need good customer service skills.
01/20/2022: Portsmouth, OH
Successful technicians tend to be highly organized and detail-oriented.
02/13/2022: Tampa, FL
Step 3: View the best colleges and universities for Computer Technician.
Similar Jobs
Popular Articles
