Job Description

Seeking a fulltime Micros Programmer responsible for all functionality and programming of a point-of-sale system. This position will be responsible for the programming accuracy of all menus, pricing, keys, software and hardware setup for Micros Simphony II. The Micros Programmer will work closely with the Hospitality Financial Manager, IT team, and all Hospitality Department Managers to ensure that all point-of-sale functions meet company standards and compliance. This position has seasonal supervisory responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Programs all menu items, pricing, and terminal keys for the system through EMC.
• Responsible for all hardware setup to ensure that all terminals/printers are online and operational.
• Prepares and executes point-of-sale training sessions for seasonal and operational employees.
• Responsible for the creation of all point-of-sale training manuals.
• Collaborates with the Hospitality Financial Manager and all operational managers in order to maintain the integrity of the point-of-sale system.
• Oversees all point-of-sale software upgrades and ensures the execution based on given timelines.
• Troubleshoots hardware and software issues while also assisting the staff with transactional errors and corrections.
• Assists the Hospitality Purchasing Manager with the tracking of all inventory items through the point-of-sale system.
• Plans and coordinates, appropriately. Prepares in accordance with the day-by-day schedule through daily sales, and special event seasons.
• Provides recommendations to improve the overall efficiency and effectiveness of patron transactions.
• Sets up service requests with Oracle Support for all issues and troubleshooting that can’t be resolved in house.
• Coordinates walkthroughs with IT team to ensure connectivity at terminals.
• Assists in other areas as needed.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience with Micros Simphony II, required.
• Experience in Food Service and/or purchasing is highly preferred
• Experience with Yellow Dog software preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

COMPUTER SKILLS

Proficient computers skills are required to accommodate all reporting and correspondence. Knowledge of Microsoft Word, Excel, and Power Point is a plus. Individual should possess the ability to type and communicate in a professional manner and be familiar with the use of applicable office equipment.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to communicate to customers in a professional and courteous manner.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.