Front Desk Receptionist/Office Administrator

JOB DESCRIPTION

Job Summary:

Arsulowicz Eye Care, LLC is a private optometry practice that has serviced the optical needs of West Michigan for nearly 50 years. This position will be responsible for delivering excellent patient care by providing wide-ranging office support and patient interaction. This position is full-time.

Responsibilities:

· Warmly welcome patients into the office and greet them with a smile.

· Prepare patient files for upcoming appointments: verify and confirm patient’s insurance benefits, request previous records, review account history.

· Confirm upcoming appointments by phone, as well as initiate written correspondence reminding patients that their recommended appointment interval is approaching

· Patient check-in upon arrival for their appointment: make copies of medication list, insurance card, update patient paperwork, take photo ID.

· Patient checkout upon completion of their appointment: schedule upcoming appointments as required, dispense patient education paperwork, receive payments, authorize invoices for insurance billing.

· Manage incoming phone calls: make appointments, take messages, coordinate referrals between patients and specialty offices.

· Manage the schedule: create schedule templates, monitor patient appointment slots and wait list, coordinate staff and representative appointments and meetings.

· Scan/file hard copies into patient medical record.

· Collaborate with other staff members regarding best-practice for schedule-keeping

· Other duties assigned

Required Skills:

· Consistency in delivering an excellent patient care and office experience

· Effective written and verbal communication skills: friendliness, problem-solving, confidence, empathy, honesty, active listening

· Multitasking in a variable-paced environment

· High school diploma with at least three years related work experience (some advanced education preferred)

· Desire for continuing education, training, and certification

· Capacity to proficiently navigate an Electronic Medical Records program; requires strong computer skills with Windows based programs

· Attention to accuracy, detail, time-management

· Punctuality and reliability

· Strong interpersonal skills for relationship-building and teamwork

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 3 years (Preferred)

Ability to Commute:

• Grand Rapids, MI 49534 (Required)

Ability to Relocate:

• Grand Rapids, MI 49534: Relocate before starting work (Required)

Work Location: In person