Salary: $44,283.20 - $67,600.00 Annually
Location : Arlington, VA
Job Type: Full-Time Permanent
Job Number: 1263-24B-DPR-WJ
Department: Department of Parks and Recreation
Division: DPR SPREC Facilities Operations
Opening Date: 04/12/2024
Closing Date: 4/18/2024 11:59 PM Eastern
Position Information

Arlington County's Department of Parks and Recreation Long Bridge Aquatics & Fitness Center is hiring a Customer Service Representative . This position reports to an Assistant Manager and will provide an array of administrative and customer service support to patrons regarding a variety of programs and services available.
The Long Bridge Aquatics & Fitness Center has a 50-meter pool with 1-meter, 3-meter, and 5-meter diving, a whirlpool, and two bulkheads to create more opportunities in the pool. The 50-meter pool is FINA compliant for long and short course competitive swimming, water polo, and synchronized swimming. This facility also houses a family friendly pool. This pool includes a splash pad for tots, a water slide, four (4) 25-yard lap lane areas for swim classes and lessons, in-water volleyball & basketball, and a lazy river.
The Center also includes an 8,000-sf. fitness center with a variety of cardio and fitness equipment. There is a fitness studio, three community rooms, and two wet-classrooms for fitness classes, parties, and gatherings. Outdoors includes 10.5 acres of new parkland for casual use, the extension of the esplanade, and outdoor space for festivals and special events.
Visit our website to see more about our facility by clicking here.
Specific duties include:

• Providing customer service and front desk reception services to members, users and visitors at the community center and by phone, including responding to requests for information, directing visitors to the appropriate locations, and communicating public transit availability;
• Managing contacts that originate from different sources including in-person visits, telephone and website, including answering telephones and routing phone calls;
• Providing administrative support such as fitness and membership processing, program and camp registration, facility scheduling, collecting and recording payments, and fee reduction processing;
• Creating documents and maintaining data in spreadsheets, and other software to create visually appealing materials/signs;
• Utilizing the Department of Parks and Recreation Scheduling and Registration, and Payment software RecTrac, to facilitate transactions and accept and process payments with credit cards, checks and cash;
• Opening/Closing of the building and performing room setups/take downs;
• Performing some cleaning in workplace and facility; and
• Responding to emergency situations as appropriate by following emergency plans.

The ideal candidates will have exceptional communication and problem-solving skills, be able to multi-task, prioritize, and manage time effectively, and be adept at providing high level customer service with discretion when dealing with the public.
Selection Criteria

Minimum:

• High School Diploma, GED or equivalent; plus
• Some experience providing administrative support.

Certifications: CPR, First Aid, and AED within 30 days of hire.
Substitution: Successful completion of college coursework from an accredited college or university may be substituted for the experience requirement.

Desirable: Preference may be given to candidates who possess experience in one or more of the following:

• Front desk customer service;
• Strong knowledge of RecTrac or similar web-based scheduling, registration, and payment system;
• Competent skills in using Microsoft Office Suite; and/or
• CPR, AED and/or First Aid Certification(s).

Special Requirements

A pre-hire background check may be required on all candidates selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and/or credit history. You will be required to sign a release authorizing the County to obtain your background information.
Additional Information

Work Hours: This is a 40 hour/week position. The facility's operating hours are Monday-Friday 5am-10pm, Saturday 6am-8pm, and Sunday 8am-8pm. Schedules may vary based on the facility's operations and event schedule and the incumbent may be required to work nights, weekends and holidays on occasion.
The official job title is Administrative Assistant (A).

Please complete each section of the application. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.
#LI-Onsite

Applicants who have questions or need assistance with the application may telephone (703) 228-3500 or visit the Human Resources Department. Our staff will be happy to work with you to enter your application into the system. Public access computers are available at all County Libraries, and in the Human Resources Department.
The examination process for this position may include: (1) training and experience evaluation; (2) written and oral examination; (3) personal interview; (4) performance test/work sample; and/or (5) physical examination.
Applicants with disabilities may request reasonable accommodation during the application or selection process. Please call the ADA Coordinator at 703-228-3559 (voice) or email .
Eligibility for Arlington County Government employee benefits depends on your position type (permanent or temporary) and your status (full-time or part-time).
More detailed information on benefits and conditions of employment is available on the Arlington County Human Resources Department website: www.arlingtonva.us/pers.
Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:
Paid Leave: Vacation leave is earned at the rate of five hours biweekly. Leave accrual increases gradually until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. Paid parental and family leave benefits are also offered. Leave is pro-rated for part-time employees.
Holidays: There are eleven paid fixed holidays each year, as well as two floating holidays. Initial allotment of floating holidays may vary based on when you are hired.
Health and Dental Insurance: Four group health insurance plans are offered - a health maintenance organization, two plans with in-network only coverage, and a high-deductible plan with in and out-of-network coveerage, along with a Health Savings Account (HSA). Group dental insurance is also offered, with two options for coverage. The County pays a significant portion of the premium for these plans for employees and their dependents. The County also contributes to the HSA.
Life Insurance: Basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance may be purchased for yourself, spouse, and/or children.
Retirement: The County retirement program is made up of three parts: a defined benefit (pension) plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. The County also contributes to this plan. Employees become vested in the plan at five years of service.
For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)). The 457 deferred compensation plan allows you to save for retirement on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your pay. A variety of investment options are available for the 401(a) and 457 plans.
Other Benefits: The County also offers health care, dependent care, and parking flexible spending accounts; adoption assistance, tuition reimbursement; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other benefits.
Permanent, Part-Time Appointments:
Part-time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.
Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.
Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.
Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.
01

What is the Highest level of Education you have completed?

• High School/GED
• Associate Degree
• Bachelor's Degree (or above)

02

Please indicate how much experience you have providing administrative and customer service support. Please ensure that details of this experience are reflected in your application.

• None
• Less than 6 months
• 6 to less than 12 months
• 1 to less than 2 years
• 2 to less than 3 years
• 3 years or more

03

Please check all boxes that describe experience you possess:

• Front desk customer service
• RecTrac or similar web-based scheduling, registration, and payment system
• Microsoft Office Suite
• None

04

Do you possess and of the following current and valid certifications?

• CPR
• AED
• First Aid
• None of the above

05

I understand that schedules may vary based on the facility's operations and event schedule and I may be required to work nights, weekends and holidays on occasion.

• Yes
• No

Required Question