21 Customer support representative Jobs in Arlington, VA
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
TalentPlug LLC is Hiring a Customer support representative Near Arlington, VA
No C2C
Only W2
Summary :
Roles & Responsibilities
- Respond to customer support requests.
- Maintain professional customer service to clients.
- Providing Tier I level support of the client’s products and services, including but not limited to :
- Operating system functionality
- Software installation and troubleshooting
- VoIP configuration and support
- E-mail configuration and support
- Mobile Device Management
- Malware / virus detection and removal
- Workstation and peripheral diagnostics and support
- Single user network access and troubleshooting
- Escalate customer issues through the proper channels.
- Open and manage cases according to defined severities and case priorities
- Clearly document support issues and all steps performed in the Customer Relationship Management ticketing system.
- Keep open communication on all issues until resolved or turned over to another resource.
- Be held accountable for measurable objectives including average talk time, first call resolution, interactions worked among others.
- Attend ongoing training sessions in core areas of the business.
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent Customer Service Skills
- Highly customer focused with ability to provide consistently excellent customer service and professionalism
- Excellent written and verbal communication skills
- Able to quickly assess situations to pinpoint the scope / source of technical issues in a fast paced environment.
- Must be dependable and able to work both individually and in a team environment.
- Must possess strong sense of ownership of client relationships
- Possesses excellent time management and organizational skills
- Must be flexible and able to adapt to change
- Ability to Multi-task in fast paced environment
- Working knowledge of PC Hardware
- Familiarity with networked environments; i.e. Active Directory, File and Printer Sharing, etc.
- Basic navigation of common mobile device platforms (iOS, Android, etc)
- Familiarity with common off the shelf applications (Microsoft Office, Adobe, etc.) and basic troubleshooting knowledge for those applications.
- Able to navigate and troubleshoot in a Mac OS environment is a plus
QUALIFICATIONS (Education, Experience, and Certifications)
- High School diploma required
- A certification is a plus
- Microsoft Certification (MTA / MCSA) is a plus
- Minimum two years of experience working in a customer service oriented field
- Previous experience with ACDs / IVRs and Case Management systems a plus
Last updated : 2024-04-23
Job Summary
Full Time
$42k-53k (estimate)
04/25/2024
05/02/2024
talent-plug.com
Woodbridge, NJ
<25
Related Companies
The job skills required for Customer support representative include Customer Service, Products and Services, Customer Support, Microsoft Office, Troubleshooting, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support representative positions, which can be used as a reference in future career path planning. As a Customer support representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support representative. You can explore the career advancement for a Customer support representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
Similar Jobs
Popular Articles
