We bring you Tomorrow's opportunity, Today.

Volt is immediately Customer Support Engineering in ARLINGTON, Virginia 22201.

As a Customer Support Engineering you will do:

General Summary:

The Customer Support performs as resolving Tickets, Troubleshooting, Software installation, E-mail configuration, Mobile Device Management etc.,

JOB DUTIES AND RESPONSIBILITIES

• Respond to customer support requests.
• Maintain professional customer service to clients.
• Providing Tier I level support of clients products and services, including but not limited to:
• Operating system functionality
• Software installation and troubleshooting
• VoIP configuration and support
• E-mail configuration and support
• Mobile Device Management
• Malware/virus detection and removal
• Workstation and peripheral diagnostics and support
• Single user network access and troubleshooting
• Escalate customer issues through the proper channels.
• Open and manage cases according to defined severities and case priorities
• Basic troubleshooting of all currently supported Microsoft Operating Systems
• Working knowledge of PC Hardware

QUALIFICATIONS (Education, Experience, and Certifications)

• High School diploma required
• A certification is a plus
• Microsoft Certification (MTA/MCSA) is a plus
• Minimum two years of experience working in a customer service oriented field
• Previous experience with ACDs/IVRs and Case Management systems a plus

Schedule:

Shift Timings: 1st shift MONDAY To Friday

Rate: $23.00/hr-25.00/hr

Location: ARLINGTON, Virginia 22201

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be in touch as soon as possible.

Qualified candidates should? APPLY NOW? for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job Type: Contract

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Arlington, VA 22201 (Preferred)

Work Location: In person