Duties and Responsibilities:

• Provides customer service to all clients (in person, by phone, by email).
• Types reports, emails, letters, notices, and announcements.
• Answers phone and takes messages.
• Transmits reports via email or mail.
• Maintains database by completing entries.
• Recommends changes to policy and procedures affecting assigned duties.
• Files completed case histories and reports.
• Scheduling and maintaining calendar.
• Set up meetings and arrange conference calls.
• Take minutes for all meetings.
• Newsletter coordinating and editing.
• Set up travel and lunch orders.
• Assist with processing travel arrangements.
• Participates in special projects with staff as directed.
• Responds verbally or in writing to inquiries, complaints or problems and makes necessary adjustments of a non-routine nature.
• Acts as primary contact for assigned function with outside organizations or other departments; responds to technical administrative questions and ensures necessary follow up.
• Additional duties may be assigned.

Knowledge, Skills and Abilities:

• Strong organizational skills and the ability to independently prioritize tasks in a fast-paced environment.
• Ability to effectively communicate, both verbally and in writing, in a professional manner.
• Ability to work independently and cooperatively.
• Proficient knowledge of Microsoft Word, PowerPoint, Excel, etc.