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Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. (Video)
Customer Experience Specialist
Wednesday - Sunday 10 am to 7 pm
Position Summary:
Our Customer Experience Specialist will act as our welcoming committee and first point of contact for visitors to our Campus. They will provide excellent customer experience to both internal and external customers. The person in this position will greet customers, answer questions, provide administrative support, and be knowledgeable on all AHS programs and services to best guide customers. This person is flexible, friendly, and excited about working in a fast-paced environment - they are solutions driven and desire to provide the best support, resources, and outcomes for our customers.
Essential Duties:
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications and Experience:
Education / Certifications / Licenses:
Knowledge / Skills / Abilities:
Language Skills: Able to speak, read and write English; Spanish language helpful.
Mathematical Skills: Understanding of retail and cash handling operations required.
Computer Skills: Proficiency with Microsoft Word, PowerPoint, Excel, Outlook, and Explorer; able to learn other software programs as necessary. Proficiency with or ability to learn/use Chameleon software (for use with animals in a shelter environment).
Other:
Regular attendance and punctuality required.
Work Environment / Physical Demands:
There will be standing and walking required, as well as lifting up to 25 pounds. There may be occasional wet floors, animal noises, odors, and dander. Most time will be spent in a typical air-conditioned and heated office environment. The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Employee Values:
All AHS employees are expected to uphold the values of Innovation, Compassion, and Excellence.
Additional Information
The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program. Pre-employment background check required.
Full Time
Civic & Environmental Advocacy
$64k-85k (estimate)
04/21/2024
04/19/2029
azhumane.org
PHOENIX, AZ
50 - 100
1957
Private
RHONDA LEPARDO
<$5M
Civic & Environmental Advocacy
The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
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Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
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Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
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Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
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Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
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Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
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Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
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Exercise good service and business judgment with end goal of customer satisfaction.
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Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
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Must possess excellent customer service attitude/skills.
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