You haven't searched anything yet.
Position Summary:
The candidate will be responsible for answering phone calls and emails to support all inquiries regarding technology issues.
Issues include connection and access issues to all supported application systems and services including, but not limited to, Common Logon, Connect, and the Service Desk.
Responsibilities:
Manage and assess all incoming phone and email inquiries from ADE technology stakeholders to provide resolution, transfer, or escalation.
Service request management including ServiceDesk Support Tickets, Inbound/Outbound Phone Calls, and Inbound/Outbound emails.
Participate in conversations and document concerns regarding identifying trends and resolutions for ADE technology stakeholders related matters.
Participate in weekly team huddles and online or in person team meetings when required.
Other duties as assigned as related to the position.
Skills Required:
Knowledge in:
Service request management Service request tracking software.
Thorough understanding of IT Tier I support and escalation procedures.
Thorough understanding of issue triage and documentation.
Customer service principles and practices.
General knowledge of vendor technologies, in-house developed applications.
An Associate's degree or one year of experience in IT support (or equivalent working experience) is required.
Skills in:
Proper phone etiquette.
Effective listening skills.
Clean and concise written and verbal communication skills.
Analysis, Evaluation, and Problem Solving.
Researching, reading, and interpreting a wide variety of technical data.
Intermediate skill in using Microsoft Outlook, Word, and Excel.
Ability to:
Develops and sustains productive customer relationships.
Identifies and understands issues, uses information from different sources to draw conclusions; identifies appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
Practices effective conflict resolution.
Effective use of time-management and independently motivated.
Work with non-technical customers with a professional and courteous manner.
Ability to apply problem-solving skills and initiate corrective action.
Work independently and/or collectively and adapt to changing environments and new technologies with colleagues, clients, and team members.
Communicate technical information in simple written and oral form to technical and non-technical staff/users.
Experience Required:
1 or more years of IT Call Center Experience.
Experience Preferred:
Experience with Genesys Cloud Call Center.
Education Required:
Bachelors in a job-related field Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience.
Job Type: Contract
Pay: $21.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Education:
Experience:
Work Location: On the road
Contractor
IT Outsourcing & Consulting
$47k-58k (estimate)
05/02/2024
05/12/2024
infinite-usa.com
CEDAR RAPIDS, IA
25 - 50
1997
Private
NITA INANI
$5M - $10M
IT Outsourcing & Consulting
Infinite Computing Systems provide innovative custom software solutions and IT services to business and government agencies.
The job skills required for IT Customer Support Specialist include Customer Service, Problem Solving, Call Center, Verbal Communication, Listening, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Customer Support Specialist positions, which can be used as a reference in future career path planning. As an IT Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Customer Support Specialist. You can explore the career advancement for an IT Customer Support Specialist below and select your interested title to get hiring information.