The Key Responsibilities of this position.

The Customer Experience Specialist’s role is the first point of contact for our customers when they arrive at our facilities to pick up their items. The CES will need to handle cash and/ or credit card transactions; issue refunds; schedule appointments for customers, as needed; resolve any customer issues; interact with customers professionally and respectfully; and utilize associated warehouse equipment in a safe and reliable manner.

The reason this position exists within our company.

Value Creation for our customers: The CES is the primary contact for our customers, who they greet, check-in and handle all sales transactions, including monetary exchange. The CES provides excellent customer service while demonstrating the Nellis Auction Core Values.

Value Creation for the company: The CES will maintain the check-out area to be clean, well-stocked, and organized. This will ensure that all team members are efficient, safe and deliver top-quality customer service. They are also part of the team that directly interacts with our customers, with their outstanding customer service, they will continue to create long-term relationships with our customers.

Please click this link to browse our website to get an idea of what our auction listings look like today.

www.nellisauction.com

Things Employees like about this Job.

• The environment is fun and friendly.
• Get to meet new people each day.
• Very active role.

“The flow of customers keeps me busy, so the day flies by.” - Liz

“I enjoy working outside and all the customer interactions” - Janet

Challenging aspects employees face in this role.

• Being outside in the elements when the weather isn’t great.
• Providing service to customers that may be having a “bad day”.
• Loading heavier items.

“Sometimes items are heavy and hard to move.” - Janet

“When the weather isn’t ideal, it can be a challenge.” - Kyle

Job Requirements:

• High School Diploma or equivalent
• 1-2 years of warehouse experience preferred
• 2 years of excellent customer service skills are required
• Must be able to lift up to 50lbs
• Great attention to detail and highly organized
• Self-motivated and able to work in a fast-paced environment
• High level computer skills, math skills and grammar skills
• Ability to multi-task and meet deadlines
• Ability to stand all-day and work in extreme temperatures
• Bilingual is a plus!

REQUIREMENTS

• High School diploma or equivalent
• 1-2 years of warehouse experience preferred
• 2 years of excellent customer service skills are required
• Must be able to lift up to 50lbs
• Great attention to detail and highly organized
• Self-motivated and able to work in a fast-paced environment
• High level computer skills, math skills and grammar skills
• Ability to multi-task and meet deadlines
• Ability to stand all-day and work in extreme temperatures
• Bilingual is a plus!

What We Offer:

• Competitive salaries with significant career growth opportunities
• Paid Time Off, Sick Pay, Holiday Pay
• Paid parental leave
• Medical, dental and vision benefits
• 401(k) with 4% match after one year of employment

About Nellis Auction

Nellis Auction is a local family business, with locations in Las Vegas, NV & Phoenix, AZ. We pride ourselves on a tradition of honesty, integrity, & hard work. We offer a wide variety of auctioning services including retail return, estate and business liquidation, and more.