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RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.
We are seeking a highly skilled Senior Customer Experience Manager to lead our enterprise seller success team, focusing on automotive dealer groups and large online sellers in the parts and accessories industry. This role is pivotal in ensuring the onboarding, growth, and retention of our enterprise sellers, guiding them through the intricacies of digital marketing and multi-channel sales strategies.
Additionally, they use data analysis and customer feedback to make informed decisions that drive sales and enhance the overall performance of their assigned enterprise seller accounts. In the context of RevolutionParts, the Senior Customer Experience Manager does all of the above as a trusted advisor to the enterprise clients who partner with RevolutionParts to build and grow their automotive parts eCommerce business. This role requires both the above technical and business skills as well as the consultative skills to ensure landing the eCommerce strategies with the client.
The best candidates have hands-on experience in managing sellers in an eCommerce business and/or in managing an eCommerce business themselves, including:
Enterprise Seller Management: Develop and maintain strong relationships with enterprise sellers, understanding their business needs and providing tailored solutions to enhance their success and continued investment using our platform.
Onboarding and Training: Lead the onboarding process for new enterprise sellers, ensuring a smooth transition to our platform. Provide comprehensive training on our software, digital marketing best practices, and multi-channel selling strategies.
Growth Strategy Development: Collaborate with sellers to develop and implement growth strategies, focusing on increasing sales through eBay, eCommerce websites, Amazon, and other relevant channels.
Performance Analysis: Regularly analyze seller performance data to identify trends, opportunities for growth, and areas for improvement. Provide actionable insights and recommendations to enterprise sellers.
Team Leadership: Lead a team of five account representatives, ensuring they are motivated, trained, and equipped to support enterprise sellers effectively. Foster a collaborative and high-performing team environment.
Digital Marketing Expertise: Leverage your understanding of digital marketing concepts to advise sellers on SEO, PPC, email marketing, social media, and other strategies to drive traffic and sales.
Feedback Loop: Serve as the primary liaison between enterprise sellers and our product development team, relaying feedback and requests to inform future product enhancements and features.
\nResponsibilities:
Are you not sure you meet 100% of the qualifications?You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries. We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us.
RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.
RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.
Full Time
$129k-172k (estimate)
03/28/2024
05/27/2024
revolutionparts.com
PHOENIX, AZ
50 - 100
2007
Private
LARISSA NEALE
$5M - $10M
RevolutionParts develops a platform that enables dealers to sell auto parts online.