Job Description:

ARDEX Americas, (www.ArdexAmericas.com), part of the ARDEX Group, is a global key player in the manufacturing and development of high-performance specialty building materials, leading the industry with consistent product innovation for the most complex installations including concrete repair and resurfacing, substrate preparation, flooring installation, and tile and stone installation materials.

We are immediately hiring a TECHNICAL SERVICE CONSULTANT with extensive experience of flooring installation systems (concrete repair and resurfacing / substrate preparation / patching and repair, tile and stone installation systems, finished surfaces).

As Technical Service Consultant, you will provide consultative and expert product advice to ARDEX Sales Managers, Sales Professionals, and our customers, through hands-on product training and demonstrations, classroom training, field support (overseeing job starts), and customer support via phone and digital communications.

This position is full-time based at our Corporate Campus and Training Academy, located 15 minutes North of Pittsburgh International Airport.

 Key responsibilities

• Conduct presentations and seminar trainings of all ARDEX product lines (classroom and hands-on)
• Oversee customer job starts of all ARDEX product lines in the field
• Provide site support of ARDEX projects
• Answer customer calls during scheduled phone times
• Work with Technical Communications team to facilitate necessary information from field Sales Professionals
• Evaluate Job Site Reports to provide knowledge and insight of project claims and recommendations. Provide direct communication to field Sales teams regarding product recommendations
• Prepare for seminar training (classroom and demo area), and host customer dinners
• Train newly hired Sales Professionals on ARDEX products
• Test new products and competitive materials
• Proofread brochures, specifications, labels, etc. as needed. Assist with Marketing promotional efforts
• Assist in the development of technical field study materials