ARDEX Americas, (www.ArdexAmericas.com), is the Global leader in the manufacturing and development of high-performance specialty building materials.

As TECHNICAL SERVICE CONSULTANT, TILE AND STONE INSTALLATION SYSTEMS, you will utilize your experience of flooring installation systems (such as concrete repair and resurfacing / substrate preparation / patching and repair, tile and stone installation systems, finished surfaces), to provide consultative and expert product advice, through hands-on product training and demonstrations, classroom training, field support, and customer support via phone and digital communications.

This position is full-time based out of our Corporate Campus located 20 minutes North of Pittsburgh International Airport, with some field travel including occasional overnights.

Key responsibilities

• Conduct professional and confident presentations and seminar trainings of all ARDEX product lines (classroom and hands-on)
• Oversee customer job starts of all ARDEX products
• Provide field site support of ARDEX projects
• Work with Technical Communications team to facilitate necessary information from field Sales Professionals
• Evaluate Job Site Reports to provide knowledge and insight of project claims and recommendations.
• Prepare for seminar training (classroom and demo area), and host customer dinners
• Train newly hired Sales Professionals on ARDEX products
• Test new products and competitive materials
• Proofread brochures, specifications, labels, etc. as needed. Assist with Marketing promotional efforts
• Assist in the development of technical field study materials
• Answer customer calls during scheduled phone times

• Minimum five (5) years of flooring installation experience (substrate preparation / patching and repair, tile and stone installation systems, finished surfaces)
• Confident and effective presenter - able to conduct engaging presentations in front of large groups (hands on product demonstrations and classroom)
• Mechanical and hands-on skills. Must be able to operate power and non-power tools.
• Self-starter and ability to work and adapt within a fast-paced environment
• Highly customer focused. Professional demeaner with good diplomacy and conflict management skills
• Excellent telephone, listening and problem-solving skills
• Confident, clear, and professional communicator both verbally and in writing. Excellent follow up skills
  Must be proficient in MS Word, Outlook, Internet. PowerPoint, social media, and MS Teams experience a plus
• Valid and current driver’s license
• Must be able to travel approximately up to 35% including some overnight. Very occasional international travel may be required from time to time (ARDEX Canada)
• Forklift certification preferred.
• Must be able to lift up to 100lbs occasionally

Education

• Bachelor’s Degree preferred, or high school diploma with relevant work experience.

• Competitive salary and bonus potential
• Immediate Paid Time off (PTO) eligibility, and 11 Paid Holidays
• Tuition reimbursement
• 401K match
• Vision, Medical and Dental insurance (immediately eligible 1st of month following date of hire)
• A Turkey from our family to yours at Thanksgiving!
• Free on-site parking
• Employee assistance programs
• Discounted gym memberships
• Wellness programs
• Pet insurance
• Tickets at Work
• Volunteer initiatives and more!!