Aqualung, a global manufacturer for aquatic equipment, is seeking an Account Manager/Inside Sales Rep to serve as the liaison between their partners and various internal departments to ensure client needs are processed in a timely & accurate manner.

The primary functions include customer service and inside sales support for various business lines within the company. The ISR may specialize in specific business lines. Additional responsibilities include sales order entry and processing, client support, and supporting outside sales representatives. Typical functions would include large volume of phone calls, data entry, client RMA’s, warranty order entry/maintenance, sales order coordination, compliance, and various follow-through activities to support multiple business facets.

ACCOUNTABILITES

• Provide and Maintain high client service levels, by ensuring clients’ requests are addressed in a timely matter by efficiently submitting/processing sales order entry requests.

• Field incoming emails and phone calls regarding sales, order entry and order maintenance.

• Maintain various excel reports for client order and compliance management, and to support all affiliate accounts.

• Strive to achieve sales goals, on-time delivery goals, and organizational objectives.

• Process traditional after sales requests while ensuring the client is left with a positive and favorable experience. Management of multiple processes occurring at same time.

• Continue to expand knowledge, across all business lines, on product training, product specific uses, and supplier circumstances.

• Responsible for backorders, credit holds, communicating inventory discrepancies, chargebacks, and open order management reports.

• Promote new technologies offered by the Aqua Lung website (including all other business lines). Educate the client on its benefits and available tools to better meet their needs, along with their service requirements.

• Understand company’s goals and objectives.

• Stay up to date on industry standards, trends and developments.

• Adhere to assigned work schedule and required break and meal periods.

• Comply with company’s time reporting policies and procedures.

• Perform, with a team approach, other duties as assigned.

QUALIFICATIONS

• 2-3 years of experience in client services/inside sales

• Intermediate proficiency of Microsoft

• Knowledge of ASI system, a plus

• College degree preferred

• Experience with Sales Force, a plus.