Company Summary:

Aqua Star is a privately-owned, American seafood company headquartered in Seattle, Washington. Founded in 1990 by seafood experts who still manage the business today, we are a part of a Family of companies that is collectively one of the largest seafood companies in the world.

Position Summary:

Reporting to the Executive VP of Sales & Marketing the Sales Support Manager will be provide sales support to the sales team through accurately and efficiently managing order processing from the receipt of the customer purchase order to the timely delivery of that order to the customer and to provide support to the retail sales department. This position will communicate with customers in a positive manner with the goal of accurate order entry and on time delivery, enhancing the relationship between Aqua Star and its customers.

Responsibilities:

• Order execution: Entry of customer purchase orders, verify pricing and product availability, then follow through to ensure on time delivery.
• Communication: Possess the ability to communicate effectively with both your team and our customers, as well as the ability to resolve issues.
• Customer Relations: Work closely with the sales team to answer questions and handle problems in a professional and expeditious manner.
• Samples: Prepare and ship customer samples according to specifications. Track samples sent out to all customers.
• Product Knowledge: Develop and maintain a vast knowledge of our products.

Experience & Skills:

• Strong administrative and organizational skills with attention to detail
• Customer service experience in an office setting preferred
• Outstanding customer focus with a “can do” service attitude
• Strong problem-solving skills
• Strong computer skills are necessary with proficiency in Microsoft Word, Excel and PowerPoint
• Seafood experience is helpful, but a willingness to learn in-depth information on our products is essential
• Capable of multi-tasking and working under pressure with tight deadlines

Education:

• College education highly preferred

Benefits:

• Affordable Medical, Dental, and Vision plans
• FSA and HSA available
• Paid Life and AD&D
• Short-Term and Long-Term Disability
• 401k with 4% employer match (immediately vested)
• Employee Assistance Program
• Transportation Reimbursement
• Fitness Reimbursement
• Annual Profit Sharing
• Paid Time Off
• 7 Holidays per year