Description

As a Support Services Manager,  are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplace 3 years in a row? If so, we want to talk with you!

The Support Services Manager is responsible for managing integral compenents of the Program including overseeing staff, maintaining a high level of cleanliness and ensuring properties are properly maintained. This position is an integral part of our guest experience ensuring every facility provides a safe and healing environment.

What you will do 

• Supervise Support Services Associates, overnight Support Services and occasional On-Call staff who work with Support Services.
• Oversee the housekeeping, maintenance and facility safety.
• Work closely with the Mission’s Facilities Department to ensure work orders are opened and completed appropriately.
• Oversee and maintain emergency and safety and emergency plans.
• Oversee inventory and ordering of all necessary supplies.
• Oversee the updating and organization of room information, including Guest move in and move out inventories. Including implementation and oversight of damage deposits.
• Participate as a member of the Mission’s Safety Committee.
• Oversee setup and teardown of graduation and other special events including audio and video setup as needed by your location.
• Oversee all donations given
• Oversee the Boutique and volunteers who help organize and run it.
• Gather information and complete monthly reports as assigned.
• Work proactively with leadership team, Mission staff and ministry partners to continually develop and improve quality services provided to homeless individuals and families, staying on top of any potential problematic operational issues.
• Oversee the maintenance of professional and confidential client files related to case management and other services provided at various Mission sites.
• Drive between various ministry locations as needed.
• Promote spiritual health by presenting a godly demeanor in interactions with residents, callers, visitors, and donors.
• Attend and participate in all Mission, Division and Department meetings and training, as required.
• Any other job-related duties as assigned by supervisor.

Qualifications

• High school diploma or equivalent required.
• 1 – 3 years of supervisory experience Required.
• 3 - 5 years of janitorial experience Preferred.
• Experience working in social services preferred.
• Proficient to advanced computer skills with prior experience working with software like
• Proficient with Microsoft Office Suite – Advanced skills in Microsoft Excel

Benefits

All regular fulltime employees, you are eligible to participate in our generous benefits package:

• Medical / Vision with generous dependent coverage
• Dental - 100% company paid
• Long-Term Disability 100% company paid
• Basic Life Plan 100% company paid
• Voluntary Products (Aflac and Guardian)
• EAP and 24/7 Virtual Mental Health 100% company paid
• 4 weeks of paid vacation (prorated based on hire date)
• 10 paid holidays 1 Floating Holiday
• Personal Day and Birthday holiday
• Retirement benefits w/ company match
• Continuing Education Reimbursement Program

Work Environment

While performing the duties of this job, the employee is frequently required to sit for long periods of time in a temperature-controlled environment. Occasionally will stand, balance, twist, stoop, kneel and reach with hands/arms. Occasionally lifts up to 20 pounds and walks, use stairways to climb to multiple floors within the company. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus

Statement of Faith

• We believe the Bible to be the inspired, the infallible, authoritative Word of God.
• We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit. 
• We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right-hand of the Father, and in His personal return in power and glory.
• We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is essential.
• We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
• We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost.
• We believe in the spiritual unity of believers in Christ.

Mission Statement

To bring the love of Jesus and hope for a new life to our homeless neighbors.

Vision Statement

To see every homeless neighbor - beloved, redeemed, restored

Pre-Employment

This position is subject to a pre-employment criminal background check and must be able to pass a 4-panel drug screen.