Company Overview
Applegreen are an Irish owned and run company that operates in USA – SC, the Northeast, Florida and the Mid-west with further growth and acquisitions planned for the next 5 years.

We also operate in Ireland, Northern Ireland and the United Kingdom. Applegreen is the largest Travel Plaza Operator in these territories, operating Global Brands such as Burger King, Subway, Dunkin Donuts, KFC and Starbucks to name a few.
Job Title: Service Delivery Technician
Department: Information Technology
Position Summary:
Provides onsite technical support for company owned convenience stores, and food entities.
Requirements:

• Knowledge of Windows 7/10 Operating Systems required
• Knowledge of Microsoft Office 365 Suite required
• Knowledge of local area networks (cabling, installation, design, troubleshooting, TCP/IP, router configuration, file sharing, etc.) is a plus
• Basic knowledge of Cat5 wiring and terminating a plus.
• Ability to learn and configure in-store software systems.
• Ability to replace hardware elements of POS system scanners, printers, Pin Pads and complete registers
• Experience in corporate IT department a plus
• Demonstrates flexible and efficient time management, prioritize work and ability to work independently,
• Excellent organizational skills and initiative to improve processes. Plans work and schedules activities so deadlines and objectives are met.
• Demonstrates patience with users and the ability to assist and train inexperienced users.
• Strong attention-to-detail regarding daily tasks, projects, and troubleshooting.
• Ability to respectfully interact with co-workers and earns the trust of others through open, honest communication and follow through. Must be reliable and punctual in reporting to work as scheduled.
• Acts as a role model within and outside of the department
• Demonstrate and model strong interpersonal skills to handle sensitive and confidential situations
• Accountable to act with integrity, adhere to company expectations of performance and behavior, abide by work rules and demonstrate high standards of moral and ethical conduct at all times.
• Ability to work Monday to Friday on a regular business hours or as business necessitates in emergency situations and on-call hours on rotation.

• Provide 1st level Help Desk user/software support by investigating user problems over the phone.
• Communicate with 3rd party vendors to troubleshoot issues as well as scheduling for on site maintenance.
• Travel to the stores to provide onsite technical support.
• Provide technical support for the Point of Sale systems and peripherals; replace hardware elements of POS system scanners, printers, Pin Pads and complete registers.
• Troubleshoot minor phone line connectivity issues.
• Work with higher-level techs and/or 3rd party vendors to troubleshoot issues such as software, hardware, and Internet connectivity.
• Install and replace standard PC hardware and peripheral components such as monitors, keyboards, and printers.
• Instructs users in use of equipment and software.
• Communicate regularly with manager and others about issues. Provide updates, status, and completion details via ticketing system and/or email. Maintain communication within the department ensuring that no duplicate work is being performed by other support staff.
• Maintains confidentiality of all company information, is forthcoming in reporting all policy and procedural violations and any wrongdoing to the appropriate managers
• Performs other job-related duties as assigned by lead IT dispatch tech.