SUMMARY

Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia has been developing and hosting complex, data intensive business applications for more than a decade. The company's management team has extensive experience in finance, data security, compliance, and business consulting which continues to fuel its rapid growth.

Aperia offers a competitive salary package and a great work environment with excellent people.

We have an immediate need for a Technical Support Representative to join our Compliance Center. We are seeking a highly motivated individual that will provide technical software/hardware and problem management support to our customers.

RESPONSIBILITIES

· Guide customers through the PCI assessment questionnaire

· Provide consistent quality service to our customers

· Handle inbound customer inquiries over the phone, chat or emails

· Identify customers’ needs, clarify information, research every issue and provide guidance

· Accurately enter customer details into database

· Use problem-solving ability to understand customer’s technical problems

· Provide timely follow-up to resolve customer’s inquiries

· Handle customer complaints respectfully and professionally

QUALIFICATIONS

· Customer service experience preferred

· Ability to multitask

· Excellent communication skills and phone etiquette

· Team player

· Skilled in Windows, all internet browsers and understanding of computer networks

· Enthusiastic with a willingness to learn, courteous and dependable with a great work ethic

· Must consent to background check and drug screen

This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management.

Principals only. Recruiters please don't contact this job poster.

DO NOT contact us with unsolicited services or offers.

Job Type: Full-time

Pay: $15.50 - $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Application Question(s):

• What is your expected hourly rate?
• Willing to undergo background screening process? (Yes/No)
• Are you able to reliably commute to our Dallas, TX office for the first week of training? The position will be fully remote after the first week.
• are you able to work the following shift: 10:30am to 7pm

Experience:

• Call center: 2 years (Preferred)
• Customer service: 3 years (Preferred)

Language:

• Spanish (Preferred)

Location:

• Dallas-Fort Worth, TX (Required)

Work Location: Remote