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Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our customers and for society as a whole. Our quickly growing business team is a group of committed operational generalists working closely with engineers to commercialize Anthropic’s state-of-the-art models.
We are hiring a Product Support Specialist to join Anthropic. As the first person dedicated to product support at Anthropic, you’ll be at the front lines of safely delivering AI to the world. By responding to, investigating, and tracking user needs, you will help ensure users have a great experience on Anthropic products. You’ll also be a key driving in building the scalable foundations for support as our user base grows, informing internal efficiencies and ways for users to self-serve (or not need help at all!).
\nYour Responsibilities Will Include:
Hybrid policy & US visa sponsorship: Currently, we expect all staff to be in our office at least 25% of the time. We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate; operations roles are especially difficult to support. But if we make you an offer, we will make every effort to get you into the United States, and we retain an immigration lawyer to help with this.
Compensation and Benefits*
Anthropic’s compensation package consists of three elements: salary, equity, and benefits. We are committed to pay fairness and aim for these three elements collectively to be highly competitive with market rates.
Equity - On top of this position's salary (listed above), equity will be a major component of the total compensation. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.
Benefits - Benefits we offer include:
- Optional equity donation matching at a 3:1 ratio, up to 50% of your equity grant.
- Comprehensive health, dental, and vision insurance for you and all your dependents.
- 401(k) plan with 4% matching.
- 21 weeks of paid parental leave.
- Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more!
- Stipends for education, home office improvements, commuting, and wellness.
- Fertility benefits via Carrot.
- Daily lunches and snacks in our office.
- Relocation support for those moving to the Bay Area.
* This compensation and benefits information is based on Anthropic’s good faith estimate for this position, in San Francisco, CA, as of the date of publication and may be modified in the future. The level of pay within the range will depend on a variety of job-related factors, including where you place on our internal performance ladders, which is based on factors including past work experience, relevant education, and performance on our interviews or in a work trial.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
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Company-wide hybrid policy: Currently, we expect all staff to be in our office at least 25% of the time. However, different roles may have different requirements - if this role has a different preference, it will be noted above.
Deadline to apply: None. Applications will be reviewed on a rolling basis.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Come work with us! Anthropic is a public benefit corporation based in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Full Time
$73k-103k (estimate)
05/03/2023
04/27/2024
The job skills required for Product Support Specialist include Problem Solving, Written Communication, Customer Success, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product Support Specialist positions, which can be used as a reference in future career path planning. As a Product Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist. You can explore the career advancement for a Product Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Product Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Support Specialist for your reference.
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Quotes from people on Product Support Specialist job description and responsibilities
Product support specialists work as part of the technical team to create optimum customer satisfaction, leading to long term relationships.
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Sometimes product support specialists also do training sessions, assist with product launches, or complete support on-site.
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Develop knowledge bases and FAQs for product support activities.
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Career tips from people on Product Support Specialist jobs
Use tools that boost speed and efficiency.
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Measure and analyze customer feedback.
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Listen, understand and take action.
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