As a member of our Product Support Operations and Strategy team, the Operations and Insights Analyst will use data to refine our Product Support experience, build dashboards and data pipelines, and deliver reporting to ensure our leadership team has a clear pulse on the business. You’ll identify opportunities to optimize Figma’s product support operations. As a problem solver, you will dig into data to find root causes, identify trends, uncover blind spots, and help to answer questions about the customer and employee experience. YoYou will present data to the team in a manner that is effective, tangible, and tells a clear story.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Build data pipelines that enable reliable, accurate, and timely data insights
• Enable product support to capture customer, product, and team performance insights
• Develop and maintain workforce capacity models to forecast staffing needs
• Design scalable data pipelines, and communicate design recommendations to leadership and our internal partners
• Collaborate with our data science and engineering teams to build, document, and manage our Product Support data structure and pipelines.