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As the Director, Learning and Performance, within the Product Support organization, you’ll have the opportunity to lead three impactful functions: Learning and Content, Quality Assurance, and Resolutions. On the Learning and Content side, you will lead and grow our learning and knowledge base strategies, creating an environment where our team thrives through continuous learning and skill building. You’ll oversee the continued development of the Quality Assurance team, further scaling a critical function that is pivotal to providing insights and recommendations on ways to improve the employee and customer experience. On the Resolutions side, you’ll lead a dynamic team of subject-matter experts who provide real-time support and guidance to our internal teams and own key initiatives aimed at improving customer satisfaction.
We are looking for a seasoned and influential leader to join our team who is passionate about creating a culture where ongoing growth and development thrive alongside a steadfast focus on continuous improvement with the customer journey.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
Full Time
IT Outsourcing & Consulting
$143k-180k (estimate)
11/23/2023
05/08/2024
figma.com
SAN FRANCISCO, CA
200 - 500
2021
RUSSELL GLA
$10M - $50M
IT Outsourcing & Consulting
Friends of Figma, San Diego. A community of designer, fans and champions of the Figma design tool located in sunny San Diego, CA.