Job Objective :

The Security Supervisor provides constant field assistance and communication to the Director of Security on the implementation of day-to-day planning, development, and operation of work activities of the department and its staff. Assists in the planning, development, administration, and management of the day-to-day operations of the Hospital Security Department and implement the Security Management Plan. Oversees investigations relative to security issues.

Duties and Responsibilities:

Non-Essential Duties:

• Performs other duties as assigned

Knowledge, Skills and Abilities:

Knowledge

• Knowledge of principles and practices of security management, including personnel
• Knowledge of principles and practices of supervision, including assigning, evaluating and modifying work.
• Knowledge of content and formatting of reports
• PC computer knowledge
• P ractices, security preventative practices, investigatory practices, and related legal responsibilities.

Skills

• Interpersonal communication skills, verbally and in writing, with a diverse range of people including the proper handling of emotional situations and needs
• Skill in effectively using time and resources to accomplish department objectives.
• Skill in supervising others and maintaining effective working relationships with those encounters during the course of one's work.
• Skill in analyzing and independently solving a variety of difficult situations and problems.
• Maintains writing skills required for compiling detailed reports.

Abilities

• Must be able to speak and communicate effectively.
• Maintains a high degree of credibility, integrity, confidentiality, and trust.
• Demonstrates personal traits of self-motivation, team orientation, professionalism, trustworthiness, and places a high value on treating others with dignity and respect.
• Ability to complete multiple tasks in a timely and accurate manner.
• Ability to operate successfully in a constantly changing, fast-paced environment.
• Ability to assess staffing needs and make appropriate changes to staff schedules in order to maintain the safety and security of the hospital.
• Ability to delegate responsibility and achieve results through subordinates.

AVH Values: All AVH employees will effectively demonstrate these values:

• Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.

Management Competencies: All AVH management (Supervisor, Manager, and Assistant Director) will effectively demonstrate these behaviors:

Conflict Management

Problem Solving

Timely Decision Making

Process Management

Fairness to Direct Reports

Hiring & Staffing

Developing Direct Reports

Education and Experience:

Education

• High School diploma or equivalent

Experience

• Five years prior security supervisory experience in healthcare or a related field

Required Licensure and/or Certifications:

• Possession of a valid California driver's license
• Current California Guard Card
• Valid First Aid and/or CPR card maintained at all times
• Certified Healthcare Security Officer (CHSO) designation from the International Association for Healthcare Security and Safety (IAHSS) within 30 days of hire/promotion
• Certified Advanced Healthcare Security Officer (CAHSO) designation from IAHSS within 60 days of hire/promotion
• Certified Healthcare Safety Security Supervisor (CHSSS designation from IAHSS within 90 days of hire/promotion
• Nonviolent Crisis Intervention 8- hour course from the Crisis Prevention Institute (CPI) within 90 days of hire/promotion and recertification annually.
• Health Stream coursework within 60 days of hire/promotion on:
• Workplace Violence
• National Incident Management System (NIMS)
• Emergency Management

AVH Conduct/Compliance Expectations :

• Ability to adhere with AVH Leaves of Absence Policy
• Ability to adhere with AVH Paid Time Off (PTO) Policy
• Ability to adhere with AVH Recording of Hours Worked Policy
• Ability to adhere to the department dress code
• Ability to organize work and establish priorities
• Ability to expand on own initiative in performance of duties
• Skill and ability to follow the telephone etiquette/standards
• Conforms to AVH Standards of Excellence
• Ability to function effectively under pressure and meet time parameters
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH
• Ability to maintain the confidentiality of patient, hospital and department information
• Ability to adhere to safety rules and regulations
• Safely and effectively uses all equipment necessary to carry out duties
• Ability to interpret and function under hospital and department policies and procedures
• Conforms with required and appropriate Joint Commission requirements
• Conforms with and supports hospital quality assurance and improvement guidelines
• Ability to participate effectively in department and hospital staff education
• Display a willingness to work as a team player
• Ability to give and support the highest level of patient/customer satisfaction at all times
• Supports and adheres to the values and mission statement established by the AVH Board of Directors
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Ability to follow the Code of Conduct

Physical Requirements and Working Conditions:

• Work performed in a combination of the interior of a hospital building and outdoors under potentially stressful and emotional conditions.
• Stand or walk or sit or a combination thereof for 8 hours.
• Able to lift 50 lbs.
• Able to move vigorously as needed.
• Able to grip with both hands.
• Able to bend and reach without limitations.

A detailed description of the physical requirements of this job is maintained in the Employee Health Department .

Education and Experience:

Education

• High School diploma or equivalent

Experience

• Five years prior security supervisory experience in healthcare or a related field

Required Licensure and/or Certifications:

• Possession of a valid California driver's license
• Current California Guard Card
• Valid First Aid and/or CPR card maintained at all times
• Certified Healthcare Security Officer (CHSO) designation from the International Association for Healthcare Security and Safety (IAHSS) within 30 days of hire/promotion
• Certified Advanced Healthcare Security Officer (CAHSO) designation from IAHSS within 60 days of hire/promotion
• Certified Healthcare Safety Security Supervisor (CHSSS designation from IAHSS within 90 days of hire/promotion
• Nonviolent Crisis Intervention 8- hour course from the Crisis Prevention Institute (CPI) within 90 days of hire/promotion and recertification annually.
• Health Stream coursework within 60 days of hire/promotion on:
• Workplace Violence
• National Incident Management System (NIMS)
• Emergency Management