Job Objective :

The Risk Manager assumes direct responsibility for incident investigation and identification/management of areas considered to be risk management liabilities. The Risk Manager acts as a consultant to physicians, leadership, and staff on matters of risk management. The Risk Manager serves as a member of the risk management team which aims to mitigate risk to AVMC and ensures quality of care in a constantly changing health care environment. The Risk Manager will promote the development of the facility risk management and patient safety programs at AVMC, including identification of risk exposure, assessment, risk prevention, appraisal, education, and training. This role will ensure the safest possible environment exists for AVMC patients, employees, and visitors across all health center sites. Additionally, this role will develop and maintain systems within the organization to detect, monitor, prevent, organize, measure, investigate, report, and manage patient adverse events, incident reports, and other indicators of potential patient harm.

Duties and Responsibilities:

A. Risk Evaluation, Investigation, and Reporting

B. Management

Non-Essential Duties:

• Copying
• Faxing
• Other duties as assigned.

Knowledge, Skills and Abilities:

Knowledge/Skills

• Knowledgeable about and experience with risk information management systems (RIMS).
• Knowledgeable about and experience with implementation of creative and innovative risk management processes.
• Knowledgeable about and experience with the legal components of the risk management industry.
• Knowledgeable about and experience quality improvement process, tools, and techniques.
• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills.
• Excellent planning and organizational ability.

Abilities

• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
• Ability to use Microsoft applications at an expert level, including Outlook, Word, PowerPoint, and Excel.
• Ability to perform quality measurement reporting, root cause analysis, and preventive risk management strategies, accrediting bodies’ standards, and state/federal regulations.
• Ability to recognize and analyze problems and make difficult choices under uncertain conditions.
• Ability to meet deadlines.
• Ability to identify, disclose, and manage the organization’s risk.
• Ability to listen, manage conflicts, and achieve compromise.
• Ability to successfully manage multiple tasks simultaneously.
• Ability to work as part of a team as well as independently.
• Ability to work with highly confidential information in a professional and ethical manner.
• Ability to demonstrate advanced critical thinking skills.
• Ability to execute results within required deadlines.

AVMC Values: All AVMC employees will effectively demonstrate these values:

• Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.

All AVMC management (Supervisor, Manager, and Assistant Director) will effectively demonstrate these behaviors:

• Conflict Management.
• Problem Solving.
• Timely Decision Making.
• Process Management.
• Fairness to Direct Reports.
• Hiring & Staffing.
• Developing Direct Reports.
• Perseverance.

Education and Experience:

Education

• Bachelor’s degree required or equivalent combination of education and experience.
• Risk management certification and/or nursing license preferred.

Experience

• One year’ supervisory experience required.
• Two years training and/or presenting to groups experience required.
• Five years’ quality management and clinical experience within healthcare setting required; occupational safety experience preferred.
• Experience in auditing for process improvement and/or quality assurance preferred.
• Experience in Database Management and systems preferred.

Required Licensure and/or Certifications:

• None

AVMC Conduct/Compliance Expectations :

• Ability to adhere with AVMC Attendance and Punctuality Policy.
• Ability to adhere with AVMC Leaves of Absence Policy.
• Ability to adhere with AVMC Paid Time Off (PTO) Policy.
• Ability to adhere to the department dress code.
• Ability to organize work and establish priorities.
• Ability to expand on own initiative in performance of duties.
• Skill and ability to follow the telephone etiquette/standards.
• Ability to function effectively under pressure and meet time parameters.
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff.
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC.
• Ability to maintain the confidentiality of patient, hospital and department information.
• Ability to adhere to safety rules and regulations.
• Safely and effectively uses all equipment necessary to carry out duties.
• Ability to interpret and function under hospital and department policies and procedures.
• Conforms with required and appropriate accreditation and regulatory requirements.
• Conforms with and supports hospital quality assurance and improvement guidelines.
• Ability to participate effectively in department and hospital staff education.
• Display a willingness to work as a team player.
• Ability to give and support the highest level of patient/customer satisfaction at all times.
• Supports and adheres to the values and mission statement established by the AVMC Board of Directors.
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Ability to follow the Code of Conduct.

Physical Requirements and Working Conditions:

• This position will require the employee to work in an office environment in a hospital setting.
• The noise level may be low to moderate with several interruptions throughout the day.
• The employee will sit at a desk for extended periods of time, using close vision and fine motor skills for most of the workday.
• This position requires the employee to have the ability to communicate on an expanded level, including detailed language and fine distinctions in sound.
• Additional work responsibilities will require the employee to walk and/or stand for up to several hours on occasion.
Other physical requirements include seldom gross motor skills including lifting, pushing, or pulling up to 50 pounds.

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

Education and Experience:

Education

• Bachelor’s degree required or equivalent combination of education and experience.
• Risk management certification and/or nursing license preferred.

Experience

• One year’ supervisory experience required.
• Two years training and/or presenting to groups experience required.
• Five years’ quality management and clinical experience within healthcare setting required; occupational safety experience preferred.
• Experience in auditing for process improvement and/or quality assurance preferred.
• Experience in Database Management and systems preferred.

Required Licensure and/or Certifications:

• None