43 Desktop Support Engineer Jobs in Los Angeles, CA
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Anastasia Beverly Hills is Hiring a Desktop Support Engineer Near Los Angeles, CA
Anastasia Beverly Hills is looking for an experienced Desktop Support Engineer who excels at servicing internal resources with network, endpoint, and software related issues. The position is remote but must be available to support our Los Angeles/Beverly Hills locations should the need arise. The ideal candidate will have experience working through a ticket-based work system and enjoy helping team members with day-to-day system issues. With the requisite technical background, the typical day for the Sr. Desktop Support Engineer will involve the following:
- First point of contact for end users via ticket system
- Walk end-users through installing applications and computer peripherals
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Onboard and Offboard new team members
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Excellent oral and written communication skills
- Exceptional analytic and problem-solving skills
- Ability to work independently with minimal supervision
- Ability to work successfully with a 3rd party support team
- Participates in developing procedures and suggesting improvements to existing procedures.
- Participates in weekly team zoom meetings.
- Effectively escalates company issues and follows-up to make sure they are taken care of promptly.
- Documents all communication in the trouble-ticketing application.
- Ability to perform remote troubleshooting and provide clear instructions
- Customer-oriented attitude
- Knowledge of network security practices and anti-virus programs
- Experience supporting Windows 10 & 11
- Familiarity with Windows Server 2012/2016, particularly Active Directory
- Familiarity with cloud services (Microsoft 365, G Suite, Azure AD)
- Familiarity with MDM solutions (MaaS 360)
- Familiarity with troubleshooting and managing DNS, DHCP, VPN, and other network/server related services
- Familiarity with Meraki firewalls, Meraki switches/APs, Dell servers, Ubiquity/Ruckus managed wireless systems.
- 5 years On-Site Desktop Support
- 5 years supporting Microsoft Windows
- 5 years experience supporting Microsoft Office 365
- 5 years experience supporting Spyware and Antivirus software
- 5 years experience upgrading and repairing desktop and/or laptop computers.
Job Summary
Full Time
Retail
$67k-85k (estimate)
03/10/2024
04/27/2024
anastasiabeverlyhills.com
BEVERLY HILLS, CA
50 - 100
1997
ANASTASIA SOARE
<$5M
Retail
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About Anastasia Beverly Hills
Anastasia Soare is widely referred to as the Beauty Innovator and The Definitive Brow and Eye Expert. Over the years she has achieved iconic status in the beauty industry for her unique way of shaping the eyebrows and enhancing the eye area. While working as an esthetician at several prestigious beauty salons in Beverly Hills, Anastasia developed her own specific Golden Ratio technique behind the science of shaping eyebrows and helping to enhance the overall eye area, in addition to her other skincare services. With her extremely loyal following and the growing buzz behind her brow shaping tec...hniques, Anastasia opened her first full service salon on Bedford Drive in Beverly Hills, aptly named Anastasia Beverly Hills, in 1997. The success of her first salon led her to opening a second full service salon in Brentwood, CA in 2010. Anastasia has also extended her reach with Anastasia Brow Studios at select Nordstrom, Sephora and International locations, and with the creation of her exclusive brow products and the first to market clinically and consumer tested makeup line.
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The job skills required for Desktop Support Engineer include Troubleshooting, Desktop Support, Technical Support, Active Directory, Problem Solving, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Engineer positions, which can be used as a reference in future career path planning. As a Desktop Support Engineer, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Engineer. You can explore the career advancement for a Desktop Support Engineer below and select your interested title to get hiring information.
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