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Job Description
Anastasia Beverly Hills is looking for an experienced Desktop Support Engineer who excels at servicing internal resources with network, endpoint, and software related issues. The position is and must be available to support our Beverly Hills and Pico Rivera locations should the need arise. The ideal candidate will have experience working with a ticket-based work system and will enjoy helping team members with day-to-day system issues. With the requisite technical background, the typical day for the Desktop Support Engineer will involve the following tasks:
First point of contact for end users via ticket system
Walk end-users through installing applications and computer peripherals
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until a resolution is achieved
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with end-users to ensure their systems are functional
Report customer feedback and potential product requests
Create technical documentation and knowledge base articles
Onboard and Offboard new team members
Configure and image end-user hardware (laptops, mobile devices, tablets, etc)
Provide progress reports as needed and in weekly team standups
Requirements
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
Excellent oral and written communication skills
Exceptional analytic and problem-solving skills, with the ability to think creatively and outside the box
Ability to work independently with minimal supervision
Ability to work successfully with managed service and support providers
Participates in developing procedures and suggesting improvements to existing procedures.
Effectively escalates company issues and follows-up to make sure they are taken care of promptly.
Documents all communication in the trouble-ticketing application.
Technical Skills
Ability to perform remote troubleshooting and communicate clear instructions to end users with limited technical skills
Customer-oriented attitude
Knowledge of network security practices and anti-virus programs
Experience supporting Windows 10 & 11
Experience supporting Apple environments (iOS and MacOS)
Familiarity with Windows Server 2012/2016, particularly Active Directory
Familiarity with cloud services (Microsoft 365, G Suite, Azure AD)
Familiarity with MDM solutions (MaaS 360)
Familiarity with troubleshooting and managing DNS, DHCP, VPN, and other network/server related services
Familiarity with Meraki firewalls, Meraki switches/APs, Dell servers, Ubiquity/Ruckus managed wireless systems.
3-4 years On-Site Desktop Support
3-4 years supporting Microsoft Windows, iOS, and MacOS
3-4 years experience supporting Microsoft Office 365
3-4 years experience supporting Spyware and Antivirus software
3-4 years experience configuring, troubleshooting, and repairing desktop and/or laptop computers.
Anastasia Beverly Hills offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. The starting base salary range for this position in the selected city is $70,000.00- $80,000.00 yearly. Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies, experience, and geographical location. Base pay is one part of the total compensation package that is provided to compensate and recognize employees for their work. This role is bonus eligible.
Full Time
Retail
$67k-85k (estimate)
04/13/2024
07/11/2024
anastasiabeverlyhills.com
BEVERLY HILLS, CA
50 - 100
1997
ANASTASIA SOARE
<$5M
Retail
Anastasia Soare is widely referred to as the Beauty Innovator and The Definitive Brow and Eye Expert. Over the years she has achieved iconic status in the beauty industry for her unique way of shaping the eyebrows and enhancing the eye area. While working as an esthetician at several prestigious beauty salons in Beverly Hills, Anastasia developed her own specific Golden Ratio technique behind the science of shaping eyebrows and helping to enhance the overall eye area, in addition to her other skincare services. With her extremely loyal following and the growing buzz behind her brow shaping tec...hniques, Anastasia opened her first full service salon on Bedford Drive in Beverly Hills, aptly named Anastasia Beverly Hills, in 1997. The success of her first salon led her to opening a second full service salon in Brentwood, CA in 2010. Anastasia has also extended her reach with Anastasia Brow Studios at select Nordstrom, Sephora and International locations, and with the creation of her exclusive brow products and the first to market clinically and consumer tested makeup line.
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The job skills required for Desktop Support Engineer include Desktop Support, Technical Support, Problem Solving, Microsoft Office, Written Communication, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Engineer positions, which can be used as a reference in future career path planning. As a Desktop Support Engineer, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Engineer. You can explore the career advancement for a Desktop Support Engineer below and select your interested title to get hiring information.