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Amida Care, the largest Medicaid HIV Special Needs Plan in NY, delivers a uniquely effective care model that has become a true benchmark for innovation, engagement and member health outcomes.
Our mission is to provide access to comprehensive care and coordinated services that facilitate positive health outcomes and general well-being for our members.
This true integrative care model addresses psychosocial, housing, behavioral and medical services directly evolving around the needs of each member.
We are a community of individuals from diverse peoples who work together to actively foster a fair, equitable, inclusive environment where all employees receive an invitation to belong.
Visit www.amidacareny.org for more information about the Amida Care culture.
We are actively seeking a highly motivated, innovative and experienced leader to join our team as the Member Services Representative.
Compensation will be commensurate with experience.
Position Summary :
The Member Services Representative position supports the Member Services Departments goal and mission to deliver the highest level of customer service and support for members and providers in a call center setting.
The Member Services Representative is responsible to answer and resolve high volume of member and provider inquires, concerning benefits, services, and claims.
This role is also responsible for completing outbound campaigns for member outreach, education, onboarding of members and quality initiative projects.
Responsibilities :
Amida Care is Diversity, Equity and Inclusion employer committed to full inclusion and elimination of discrimination in all its forms.
We strive to develop, promote and sustain a culture that values equity and leverages diversity and inclusiveness in all that we do.
Amida Care requires that all candidates selected for employment must provide proof of full Covid-19 Vaccination upon acceptance of an offer of employment.
EDUCATION REQUIRED
High School Diploma or equivalency certificate.
EXPERIENCES AND / OR SKILLS REQUIRED
Last updated : 2024-04-30
Full Time
Insurance
$41k-50k (estimate)
04/24/2024
07/31/2024
amidacareny.org
NEW YORK, NY
200 - 500
2003
DOUG WIRTH
$200M - $500M
Insurance
Amida Care is a private, not-forprofit health plan providing coverage and coordinated care to New York City Medicaid members with chronic conditions, including HIV/AIDS and behavioral health disorders. We serve Medicaid recipients who are living with HIV/AIDS or people who are homeless or of transgender experience (regardless of HIV status). People with complex health conditions need access to providers with specialized knowledge, and Amida Care offers a wide network of top health care providers. As the largest Medicaid special needs health plan (SNP) in New York State, Amida Care has improved... health care quality and reduced costs by developing innovative care management programs. Amida Care is more than a health planwe strive to create a wellness community. Our Live Your Life program offers free monthly member events held throughout the five boroughs of New York City, where Amida Care members and their guests learn about ways to get and stay healthy physically, mentally, and spiritually. Events offer opportunities to learn about nutrition, healthy relationships, art therapy, yoga, meditation, Latin and African dance, aromatherapy, and more. A variety of member engagement activities such as town hall meetings and a Member Advisory Council encourage members to participate in and provide feedback to their health plan to ensure that their needs are being met. For more information, visit our website at: www.amidacareny.org.
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The job skills required for Member service representative include Customer Service, Call Center, Written Communication, Microsoft Office, Initiative, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Member service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member service representative positions, which can be used as a reference in future career path planning. As a Member service representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member service representative. You can explore the career advancement for a Member service representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
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Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
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Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
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The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
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Building member relationships through quality service experiences.
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Process service requests and create authorizations to communicate transportation details to partners.
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Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
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Provided great member service that reflected on repeat and referral members.
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Step 3: View the best colleges and universities for Member Service Representative.