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**Member Service Representative**
Position: Member Service Representative Location: Windward Salary Range: $12.50 - $15.00/hour Status: Part time/Non-Exempt **POSITION SUMMARY:** Responsible for providing a wide scope of customer services including any combination of the following duties: membership & program sales and service, facility monitoring & facility cleaning, monitoring and cleaning the Healthy Lifestyles Center, and assisting members in reaching their health and wellness goals. Duties may vary throughout the year to support registration for school year or summer childcare programs, facilities maintenance projects, Healthy Lifestyles, and Membership/Services programs & operations. Supports the development and operations of multi-oriented programs and services which may be specific to the branch location. Fosters strong membership connection by establishing excellent name recognition and by identifying personalized service preferences with each member. This position reports directly to the Program Director and/or Senior Program Director.
**QUALIFICATIONS:**
**Job Title
Mbr Svcs I
$12.50/hr
Mbr Svcs II
$13.50/hr
Mbr Svcs III
$15/hr
Experience Requirements
Less than 2 years documented customer service experience and/or health/fitness experience
2 years documented customer service experience and/or health/fitness experience
4 years documented customer service experience or and/or health/fitness experience
Training/Certification Requirements
Within 90 Days of Hire:
-CPR/AED and First Aid certified.
-ActiveNet and MotionVibe Trained.
- Complete Listen First, or Foundations of Listen First (Course ID: LC124B)
-Begin working on YUSA Leader Trainings.
Within 90 Days of Hire:
CPR/AED and First Aid certified.
-ActiveNet and MotionVibe Trained.
- Complete Listen First, or Foundations of Listen First (Course ID: LC124B)
-Complete YUSA Leader Trainings.
Preferred: Foundations of Strength & Conditioning at the Y by ACE (Course ID: HW1291)
Within 90 Days of Hire:
CPR/AED and First Aid certified.
-ActiveNet and MotionVibe Training
- Complete Listen First, or Foundations of Listen First (Course ID: LC124B)
-Complete YUSA Leader Trainings.
-Complete Foundations of Strength & Conditioning at the Y by ACE (Course ID: HW1291)
Education Requirements
High school diploma or equivalent preferred.
High school diploma or equivalent required.
One year or more of college education preferred.
High school diploma or equivalent required.
Associate or Bachelor Degree preferred.** **Skills/Knowledge:**
Requires understanding of group work process, program and staff.
development, skilled in general management and communications.
Must be proficient in Microsoft Office
Must be people oriented, possess strong management and supervisory
skills, be well organized and multi-task oriented.
Previous customer service experience required.
Knowledge of program fiscal management preferred.
**Education/Training:**
Must be at least 18 years of age.
Must be able to pass CPR, First Aid, AED certifications, Child Abuse Prevention training, and other mandatory training within completion time frame.
TB test required.
Required completion of YMCAs mandatory training modules for program staff within required timeframes and current upkeep of mandatory certifications required.
EEOC Employer
Full Time
$45k-56k (estimate)
05/02/2024
05/15/2024
camperdman.net
WAIALUA, HI
25 - 50
1869
Private
JOSH HEIMOWITZ
<$5M
Civic & Environmental Advocacy
The following is the career advancement route for Member Service Representative positions, which can be used as a reference in future career path planning. As a Member Service Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative. You can explore the career advancement for a Member Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.