Job Overview:

We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be customer-oriented, and be proficient in English. Bilingual proficiency in Spanish is a plus.

Responsibilities:

-Answer incoming customer calls and provide assistance
-Resolve customer inquiries and complaints via phone, email, or in-person
-Maintain customer records by updating account information
-Handle customer orders, process returns, and exchanges
-Utilize phone etiquette to provide excellent service
-Conduct outbound calls for sales and follow-ups
-Perform data entry tasks accurately and efficiently
-Upsell products or services to customers when appropriate

Qualifications:

-Proficient in English; bilingual in Spanish is a plus
strong communication skills to effectively interact with customers
-Prior experience in customer service or related field preferred
ability to multitask and prioritize tasks effectively
-Excellent problem-solving skills to address customer needs promptly
-Familiarity with CRM systems is advantageous

This position offers the opportunity to work in a dynamic customer service environment where you can enhance your communication skills and contribute to customer satisfaction.

Number of Hires Needed: 2
Hiring timeline/Urgency: 3–7 days

Benefits:
-Work from home
-401K
-Flexible Schedule
-Paid time off

Schedule: 8-hour shift

Job Types: Full-time, Part-time

Pay: $22.00 - $24.00 per hour

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Remote

People with a criminal record are encouraged to apply

Work Location: Remote