About Company:

Join TAL, a leading NVOCC and esteemed member of WCA, JC, and GLA. Since 2009, we've been dedicated to professionalism, precision, and innovation in logistics services. Our comprehensive offerings include sea, air, and multi-modal transportation, along with supply chain solutions. We prioritize employee health, corporate social responsibility, and sustainable development. We are looking forward you to join us!

Duties:

• Handle export orders, arrange customer pickups/deliveries, verify export documents, book shipping space, etc.
• Follow up on cargo movement, coordinate with relevant parties, handle contingencies.
• Provide pricing, order tracking, claims handling and other after-sales services to customers.
• Maintain good client relationships, resolve queries, and improve service quality.
• Undertake any other tasks assigned by the management.

Qualifications:

• Bachelor's degree or above in International Trade, Logistics, Shipping, or related fields is preferred
• Minimum 2 years of experience in export operations, familiar with export processes and relevant laws/regulations.
• Excellent written and verbal English communication skills, able to read and compose export documents.
• Proficiency in Microsoft Office tools like Word, Excel, and ability to operate computers/systems efficiently.
• Highly responsible, and detail-oriented, with strong communication, coordination and customer service skills.
• Ability to work overtime when required.
• Prior experience in the shipping/maritime industry is a plus.
• Relevant certifications like Customs Broker, International Trade etc. are advantageous.
• Bilingual Chinese and English

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office
• Remote

Experience:

• export customer service: 2 years (Required)
• U.S. export working: 2 years (Required)

Language:

• Chinese (Mandarin) (Required)

Location:

• New York, NY (Required)

Work Location: Remote