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Operations Supervisor
$59k-74k (estimate)
Full Time | Logistics Services 1 Month Ago
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American Expediting is Hiring an Operations Supervisor Near Tampa, FL

Operations Supervisor
Onsite: Tampa, FL
ABOUT THE COMPANY: American Expediting is the nation's premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world's most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.
SUMMARY: The Operations Supervisor will manage the flow of work ensuring all shipments are efficiently processed, recovered, and dispatched to meet time-critical deadlines required by clients. Oversight will include customer service and order intake, dispatch, customer inquiries and escalations, and warehouse functionality.
REPORTS TO: Operations Manager
RESPONSIBILITIES:
  • Lead and supervise a team through optimal performance
  • Assist with the development monitoring of KPIs, analysis of repetitive operational problems
  • Monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames
  • Work with customers to ensure that collection requirements are met and that they are always kept informed during the process to ensure visibility
  • Communicate with all offices and local service providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times
  • Ensure shift patterns are maintained to meet the 24/7 coverage requirement
  • Develop skills in preparation of operations manager position including managing customer and work flow escalations, market analysis, and key financial and performance indicators to drive business needs.
QUALIFICATIONS:
  • Experience in supervising a customer service / dispatch environment
  • Previous transportation / logistics experience required
  • Experience in same day delivery is a plus
  • Flexibility in working hours required to support weekend and 24/7 hours of coverage required
SKILLS:
  • Excellent communication skills with the ability to influence others
  • Excellent problem solving and prioritization skills essential
  • Ability to multitask and stay organized
  • Ability to hold your team accountable
American Expediting is an equal opportunity employer. In accordance with applicable law, American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting’s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, independent contractors, vendors and customers. 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Logistics Services

SALARY

$59k-74k (estimate)

POST DATE

03/15/2024

EXPIRATION DATE

04/20/2024

WEBSITE

amexpediting.com

HEADQUARTERS

ALLENTOWN, PA

SIZE

200 - 500

FOUNDED

1983

TYPE

Private

REVENUE

$10M - $50M

INDUSTRY

Logistics Services

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About American Expediting

American Expediting provides ground and air courier services in the United States.

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The job skills required for Operations Supervisor include Customer Service, Transportation, Logistics, Communication Skills, Innovation, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Supervisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Operations Supervisor positions, which can be used as a reference in future career path planning. As an Operations Supervisor, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Supervisor. You can explore the career advancement for an Operations Supervisor below and select your interested title to get hiring information.

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If you are interested in becoming an Operations Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Operations Supervisor job description and responsibilities

Operations supervisors oversee all the activities within a specific department or area of an organization.

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Operations supervisors are responsible for leading and supervising a group of employees.

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After supervising employees, operations supervisors are responsible for evaluating their performance and delivering feedback, positive or critical, depending on the employee and the situation.

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Operations supervisors are responsible for elevated customer support for the customers who have requested to speak to managers or someone with more authority.

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Often, supervisors create and oversee their team’s workflow, or the tasks required to complete a job.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Operations Supervisor jobs

Supervisors must use active listening skills to understand employee complaints and to work with them to reach a solution.

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Some companies require the operations supervisor to make major contributions to the functions of other departments.

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Operations supervisors report directly to the director of the department they supervise.

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A supervisor oversees the day-to-day performance of employees.

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Therefore, an operations manager needs to have a strong hold over the quality standards of the products.

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Step 3: View the best colleges and universities for Operations Supervisor.

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